Major Recruitment Oldbury are delighted to be recruiting for a professional, forward thinking organisation in the Tamworth area, who are actively seeking an experience Customer Service Coordinator to join their busy office.
Duties and tasks will include
Manage all inbound customer service enquiries via phone, email, and CRM system, ensuring a professional and efficient response.
Triage enquiries to the appropriate departments, including Account Managers, Customer Success Teams, and Technical Support, while handling general enquiries independently.
Posted by Macildowie Recruitment and Retention • £24K/yr to £26K/yr
Overview
Working for an outstanding and well-established IT outsourcing company, the Successful Customer Operations Coordinator will be responsible for providing support and co-ordination of telephone calls and ticket delegation to the Service Delivery team.
General
With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily administration tasks.
Key responsibilities
Assisting and supporting the management support team to ensure that tickets are Triaged promptly and within SLA.
In addition to the opportunity of working Monday - Thursday 0900 - 1730hrs ( 1 hour lunch ) Friday - 0900 - 1700hrs ( 30min lunch)
A full time Operations Co-ordinator for one of the UK's privately owned businesses in Tamworth has become available to join an existing & successful team.
You will enjoy a basic salary of £23,000 per annum , Monthly Bonus scheme and array of company benefits - Full list provided on application.