______________________
____________________
___________________
_______________________
____________________
___________________
______________________
_____________________
___________________
____________________
This Process Assistant role based in Hemel Hempstead will involve providing a face-to-face service, supporting customers with their visa and citizenship applications, based in Hemel Hempstead Monday to Friday 9am - 5.30pm. Client Details This is a fantastic opportunity to join Dacorum Borough Council (in Hemel Hempstead) as a Process Assistant. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience. Roles are initially for a six-months' period, with the option to move on to a fixed-term contract. If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organization would love to hear from you! Please note candidates must have full UK working rights and roles will involve full vetting. Description Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience. Capture and digitise information as part of a process. Act as a first point of contact for customers. Manage customer expectations, interact, and always display professionalism. Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved. Manage challenging situations always displaying professionalism Work as part of a team and also work independently managing your time appropriately, working efficiently at all times. Profile Excellent communication and interpersonal skills The ability to develop and maintain good working relationships with colleagues. Basic IT skills, as appropriate systems training will be provided Effective problem-solving skills and be a team player who constantly displays commitment and flexibility. Excellent organiational skills with great attention to detail. The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence. The ability to understand and apply corporate policies and procedures consistently. Must be able to work full time in Hemel Hempstead Desirable, but not essential, experience in: Working in a customer-facing environment Working in a high-volume processing environment. Job Offer An hourly rate of £12ph plus holiday pay A positive and inclusive company culture. Long term ongoing temporary position based in Hemel Hempstead.
Berry Recruitment are currently recruiting a process assistant for our client based in Hemel Hempstead Hours Monday to Friday Hours 9am to 5.30pm Pay rate 11.10 per hour Job Description Berry recruitment is looking for enthusiastic individuals with a 'can do' attitude on a full time basis Monday to Friday 9am to 5.30pm customer focused roles for a Public Sector client based in HP1 area Your role will involve answer incoming calls from customers who want book appointment and additional services with some outbound calling , respond to webchat queries , troubleshoot customer service problems, and provide general information supporting customers with their visa and citizenship applications. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience. Roles are initially for a six-month's period, with the option to move on to a fixed-term contract. If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you! Key Responsibilities Answer incoming and making outbound calls Answer webchat queries Management and resolve customer queries Booking appointments & additional services for customers Document all call information according to standard operating procedures Follow up customer calls where necessary Other duties as assigned To schedule and prioritise allocated work on a daily basis. Distribute information and when required, work to the other team members or groups. Maintain and update information held on a data base Support line management on any additional admin when required. Maintain records for audit purposes. Ensure deadlines are met. Essential Skills Experience preferred with webchat application but not essential Call centre experience preferred Proficient in relevant computer applications Knowledge of customer service practices and principles Excellent data entry and typing skills listening, verbal, and written communication skills Ability to handle stressful situation appropriately Attention to detail in record keeping Delivers a high quality customer service in a professional manner, creating trust and confidence Excellent communicator Effective team player, who constantly displays commitment and flexibility; Accurate and timely delivery of tasks Excellent organisational skills If you are interested please apply or message us on Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.