This Process Assistant role based in Hemel Hempstead will involve providing a face-to-face service, supporting customers with their visa and citizenship applications, based in Hemel Hempstead Monday to Friday 9am - 5.30pm.
Client Details
This is a fantastic opportunity to join Dacorum Borough Council (in Hemel Hempstead) as a Process Assistant. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
Roles are initially for a six-months' period, with the option to move on to a fixed-term contract.
If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organization would love to hear from you!
Please note candidates must have full UK working rights and roles will involve full vetting.
Description
- Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.
- As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
- Capture and digitise information as part of a process.
- Act as a first point of contact for customers.
- Manage customer expectations, interact, and always display professionalism.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved.
- Manage challenging situations always displaying professionalism
- Work as part of a team and also work independently managing your time appropriately, working efficiently at all times.
Profile
Excellent communication and interpersonal skills
The ability to develop and maintain good working relationships with colleagues.
Basic IT skills, as appropriate systems training will be provided
Effective problem-solving skills and be a team player who constantly displays commitment and flexibility.
Excellent organiational skills with great attention to detail.
The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence.
The ability to understand and apply corporate policies and procedures consistently.
Must be able to work full time in Hemel Hempstead
Desirable, but not essential, experience in:
Working in a customer-facing environment
Working in a high-volume processing environment.
Job Offer
- An hourly rate of £12ph plus holiday pay
- A positive and inclusive company culture.
- Long term ongoing temporary position based in Hemel Hempstead.