You'll also work with our data team and internal agency to create and deliver best in class email and direct mail campaigns.Key Responsibilities: Manage multi-channel (Email, Direct Mail, App Content) Loyalty campaigns to deliver Boots and No7 objectives.
Reporting to the Marketing Manager you will work cross functionally with internal and external teams, including wider marketing, trading teams and brand managers to deliver the best customer communications for No7 Beauty Company.
You'll also develop market leading CRM strategies aligned to brand and Loyalty objectives; delivering personalised beauty-led content, inspiring our customers.
Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
So whatever level you are at in your childcare career, we'll always encourage you to take on new opportunities and challenges - we want our teams to be the best!
You will use your scientific and technical formulation expertise to develop formulations from idea to proven technology / asset.Based in our Nottingham Technical Centre, this is a full-time, permanent laboratory-based role.
Working in the Prototyping Team and reporting to the Prototyping Formulation Manager, you will be part of the wider Formulation/Product Development Team in the R&D and Supply Chain function of the No7 Beauty Company.You will work with other Formulation Technologists, Technicians and Raw Material Specialists from your own team, as well as Formulators, Testing, Quality, Safety, Regulatory, Packaging and Project Managers from other teams.