The role of the Call Handler will be to answer operational calls that come into the contact centre.
Your new company
Provide 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We offer non-emergency patient transport services in parts of our region.
We can help patients who need non-emergency transport to and from hospitals, treatment centres and other similar facilities.We can also provide transport for people who can't travel unaided because of their medical condition or frailty.
Due to some internal changes, they are looking for candidates who would be happy to come in immediately and undertake some high volume outbound calling to 4000 exsisting customers to notify them of some changes.
Venn Group are currently supporting an organisation in Ripon who urgently require 2 x Call Handlers for a short term contract.
We anticpate that this could take around 3 weeks, possibly longer, depending on response rate.
We are currently seeking front-line telephony advisors with prior experience in a fast-paced call centre setting.
This position will primarily be office-based, with the possibility of transitioning to a remote work arrangement for up to three days a week once fully trained and operationa
It is essential that candidates have previous experience handling Council Tax, Business Rates, and Housing Benefits enquiries, though familiarity with NEC and Enterprise systems is highly desirable.