Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
They are a dynamic team, working to deliver a differentiated, competitive and customer led range in store.The team are accountable for delivering the sales and profit budget using the key levers of range, price, promotions and distribution to delight our customers enabling them to feel good'.
Our Category team are at the heart of our business and play a critical role creating compelling reasons for customers to shop at Boots.
This position is based at the National Trusts Llanerchaeron Estate, Ceredigion and will be an integral part of a small delivery team working on the Butterflies and Bell Flower Project, a Nature Networks Fund project which is funded by Welsh Government and administered by the National Lottery Heritage Fund.
You're a champion of nature conservation and the great outdoors, and you'll play a crucial role in keeping the nation's beloved countryside and coast in good shape, for wildlife and for people.
As an Engagement Ranger, you're the heart and soul of the National Trust in the landscapes we protect.
You will be required to travel to various across South East, South West, Midlands.
To engage with potential customers at their doorstep, informing and educating them of Milk & More, to build awareness of the fantastic service we provide; positively and persuasively encouraging them to understand all the benefits we offer, research us further via our website, register as a potential customer and ultimately convert to using our service.
About Us
Working Days: shift patterns across Mon-Sat (5 over 6) working full or part time from 11am until 7pm.