Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Supporting the Customer Operations Manager with ongoing relationship management.
They are a dynamic team, working to deliver a differentiated, competitive and customer led range in store.The team are accountable for delivering the sales and profit budget using the key levers of range, price, promotions and distribution to delight our customers enabling them to feel good'.
Our Category team are at the heart of our business and play a critical role creating compelling reasons for customers to shop at Boots.
We have exciting opportunities across a variety of Categories within our Support Office teams based in Nottingham.Our Assistant Buying Managers work at pace, building excellent relationships.
You'll be able to demonstrate great team management skills and deliver the best opportunities for Boots.
Here at Boots, we're always on the lookout for great talent!
Who we areInternational Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance based in the UK, Europe, Asia, South America and the USA.
We are looking for Solution Architects to join Technology Services at Boots Nottingham Support Office.Reporting to the Lead Solution Architect, your role will be to produce IT infrastructure high-level designs and proposals in response to internal customer requests and project demands.You will ensure customer requirements are clearly understood and then work with the wider Architect community, service owners and subject matter experts to deliver cost effective, supportable end-to-end high-level designs, adhering to enterprise strategy, roadmaps, standards, security and service capability.
No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP.
We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible.
We believe in creating the best in beauty for everyone - we're innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA.
This is an exciting opportunity to join our, Nottingham-based, Central FP&A team in No7 Beauty Company.
As part of the FP&A team, you will be crucial for providing clear, high-quality reporting, analysis and insight to the business to ensure clarity and alignment of in year performance, financial forecasts and budgets and 3YP.
Portfolio Project AssistantClosing date: 5th June 2024Recruitment Partner: Emily Smith-KennyAs the Portfolio Assistant, you will be responsible for the provision of high quality portfolio data, governance of key meetings, and will be the central point for portfolio administration activities across the entire team who develop and deliver new Boots & Exclusive branded products.About the roleReporting to the Portfolio Manager for Retail Owned Brands & Exclusive Brands, you will be part of the Portfolio team within the Technical Services function in Boots, working on a wide portfolio of beauty and personal care products in line with our 3 year plans.You will work cross functionally with a variety of stakeholders to ensure our projects are delivered on time, governed appropriately, and inspire others with your passion for being on the pulse with accurate management of information and attention to detail.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why BootsAt Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Some of the tasks and responsibilities include: Data management & reporting Coordination of key governance/steering meetings Coordination, collation and distribution of project and product information Administration support IT system support and management Managing stakeholdersWhat you'll need to have Keen to get involved and bring new ideas Excellent verbal and written communication skills Great at building relationships - you will be working with many stakeholders at one time Great numerical and analytical skills, with a keen eye for detail & data accuracy Strong administrative, organisational and time management capabilitiesIt would be great if you also have Experience of using all Microsoft Office applications, especially Teams, SharePoint, Power Bi, Excel , as well as bespoke systemsOur benefits Discretionary annual bonus Generous employee discounts Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.