Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Are you passionate about customer service?
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Everflow is an award-winning, innovative utilities company, serving businesses across the UK with Excellent' rated, environmentally friendly water supply and waste collection services.
Are you an experienced credit controller with a track record of reducing aged debt and looking for an opportunity to utilise those skills to support our business.
As a Credit Controller, you will be responsible for managing your own set of the Letting Agent customer accounts ensuring timely collection of outstanding debts.
Our PIB Group office has an exciting opportunity for a hard-working and personable person to join a busy Finance team of 9.
Posted by Acorn insurance & Financial Services LTD • £24K/yr to £28K/yr
What you will be doing
Responding to Customer Queries about their insurance policies via phone, email and webchat.
General
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
As a Complaints Advisor in the financial services industry, you will be responsible for managing and resolving customer complaints efficiently and effectively.
You will play a crucial role in maintaining customer satisfaction and upholding the reputation of the organization.
Your primary objective will be to ensure that all customer grievances are addressed promptly while adhering to regulatory requirements and company policies.
The key focus of this role is to lead a team of Client Service Managers who provide day-to-day support to financial advisers.
You will ensure that the client is at the forefront of everything that you do, driving our service through efficiency and accuracy, whilst developing the skills and competencies of your direct reports.
We are pleased to share an exciting opportunity to join our Client Operations department as a Regional Client Operations Manager.