Are you an experienced credit controller with a track record of reducing aged debt and looking for an opportunity to utilise those skills to support our business.
Our PIB Group office has an exciting opportunity for a hard-working and personable person to join a busy Finance team of 9.
As a Credit Controller, you will be responsible for managing your own set of the Letting Agent customer accounts ensuring timely collection of outstanding debts. Utilising all the resources available to you along your initiative and determined mind you will tackle some of the problematic accounts and get to the root of any issues to ensure accounts are paid up to date.
Key Responsibilities -
- Chasing debt by telephone and email and reducing debtor days.
- Responsible for ensuring payment of customer invoices is within the agreed payment terms.
- Processing and generating reminder letters and monthly statements.
- Resolving billing queries both internally and externally.
- Investigating and resolving queries relating to non-payment of invoices.
- Making recommendations for legal action to collect monies owed if necessary.
- Ensuring notes and actions are clearly recorded in the credit control system.
- Communicating and managing customer repayment plans as agreed with management.
- Able to work well within a team and alone.
- Using judgement and acting upon it to recognise where advice and support is needed to resolve account problems.
- Building and maintaining relationships resulting in payments being on time and/or early.
- The suspension of services where necessary, ensuring the overdue debt is controlled.
- Allocating cash accurately to customer accounts.
- Ability to produce aged debtor reports to management as and when required.
- Supply any ad hoc analysis on request.
- Undertake additional task and project work across the finance team.
Experience & Knowledge -
- Previous experience of working in a finance department with exposure to credit control.
- Good IT skills to include Excel, Word, Outlook and accounting systems.
- AAT part qualified (Desirable)
Further information
As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering Day.
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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