Responding to Customer Queries about their insurance policies via phone, email and webchat.
General
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
This position involves managing bookings, answering customer queries, processing refunds, handling disruptions, and communicating important information to passengers.
Successful candidates will play a key role in providing exceptional customer service for our client's customers across all communication channels, including telephone, email, WhatsApp, and social media.
We have some brand new and fantastic opportunities with a leading Airline as they recruit for a number of Customer Engagement Representatives to join their home-based team, on an initial 6-month contract basis.
Posted by Hays Specialist Recruitment Limited • £23K/yr to £25K/yr
Your new company
I am thrilled to be working with a key client who is a leading name within FMCG.
A key player within the industry, this organisation has a large distribution footprint within the UK and produces products that you have likely seen many times on shelves.
Posted by Acorn insurance & Financial Services LTD • £24K/yr to £26K/yr
We are looking for people with excellent customer service, response and resolution skills, who will treat our customer fairly with empathy and respect.
As a FRU Claims Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house.
The First Response Unit is a fast paced and energetic department where no two days are the same.