____________________
____________________
_____________________
______________________
______________________
____________________
___________________
______________________
______________________
_______________________
David Andrew is a forward-thinking, independent estate agency with four offices in North London. We specialise in selling and letting high-quality residential property and market leaders in our core areas. We are looking for an experienced Property Manager to join our property management and accounts team. David Andrew conducts business with the highest levels of customer service. Owing to our success, we are looking for another outstanding individual who shares the above attributes whilst maintaining the company's high standards and ethical values. You will be the main point of contact for all tenants and landlords in a management portfolio not exceeding 120 properties. You will be working very closely with a letting manager and the head of the department, who will be offering ongoing support and training. Can you pay attention to detail and to small print? Do you have experience with building projects or maintenance? Do you have a friendly presence, helpful attitude and professional demeanour? Are you able to quickly build rapport and develop long-standing relationships? Are you a team player? Do you have a passion for excellence? Both for yourself and your work. Are you both patient and professional during stressful situations? Are you able to work independently within clearly defined parameters? Are your communication skills as practical on the phone as they are face-to-face? Do you have excellent written communication skills? Are you a fast learner with the ability to listen? Are you able to multitask with success when the pressure The role of a Property Manager is exciting and varied, requiring you to be hardworking, enthusiastic and professional at all times. You will receive training from the day you join us, lasting throughout your career. There is unlimited potential for those with the necessary ability and drive to succeed. The role of a property manager is varied, requiring a high level of versatility and the ability to multitask and prioritise a heavy workload. Prime Responsibilities: The prime responsibilities for this role will be: Prepare all Landlord related paperwork in an accurate and timely manner. Be able to explain all documents to new and existing clients. Prepare all tenant-related paperwork in an accurate and timely manner. Be able to explain all documents to new and existing tenants. Complete interim property visits and make recommendations to our landlords so we can maintain their properties to the highest standards Be fully responsible for the management of all property maintenance issues. Respond to tenant maintenance calls and emails Communicate regularly with both Landlords and Tenants will update on work progression. Record all conversations, actions, requests and outcomes on the maintenance log and file progress notes Advise Landlords of issues and seek approval of quotes promptly Knowledge and Experience: The Property Manager will require a working knowledge of the following: Experience within a property company is Essential. IT literacy of the following packages; Windows, Outlook, Word and Excel Exceptional accuracy and attention to detail Salary: The salary will be negotiable, dependent on relevant skills and experience. Holiday Entitlement: The holiday entitlement is 20 days plus 8 bank holidays. Working Arrangements : Core working hours are Monday to Friday, 9:00 to 6:00 Location: Based in Highbury. Property Managers are required to work one Saturday per 6 weeks with a day off in lieu, organised on a rotational basis. To Apply, please send a covering letter along with your cv explaining why you have the skills and experience to be considered for the above role.
We have a great opportunity for a Leasing Team Member to join our team, and shape help to 'Enclave: KX'; our market leading development in Kings Cross. We're looking for someone with positivity and commitment, with a proven track record in a leasing environment. This is a premium asset, so the role isn't for the faint-hearted, but it is a unique opportunity to be part of something record-breaking, and help forge the Enclave brand. Leasing: Take the lead in touring and leasing to maximise occupancy and revenue, including following-up on leads and sales conversions. Support the Residence Manager in achieving occupancy targets and development KPIs, including driving average rent rates and management reporting. Call all leasing enquiries within designated response time and achieving conversion rate in line with KPIs. Ensure all tours are conducted to a high standard and driven towards achieving a conversion. Lead on the management of resident tenancies, including AST creation, leading on the move-in/out processes, and ensuring compliance. Handle enquiries professionally, with an emphasis on customer service. Work alongside external leasing agents, building positive relationships and increasing sales. Provide competitor analysis, including undertaking mystery shops of nearby developments. Support the marketing team with information and ideas based on activity, trends and resident or enquiry feedback. Be part of a comprehensive leasing team, alongside our Resident, Facilities and Management teams. Complete relevant administrative tasks as required, including processing referencing details, ensuring information is correct on tenancy agreements, and handling tenancy and resident information. Customer service and team: Prioritise customer service, alongside a happy, motivated and ambitious team that's task-driven and results-orientated. Deal with complaints with empathy, and praise with modesty (We've got procedures to support both!) Cover the Resident Team Member rota as and when required. Other Support the team in the management of the entire estate, including residential and commercial elements. Be part of the on-call rota as and when required. Be flexible, and hands on. Get stuck in We'd also expect the Leasing Team Member to extend their duties to other tasks, commensurate with the role. Working a 40 hour week across 5 of 7 days, including weekend shifts. Shift patterns are 8 hours between 08:00 and 20:00, as set by the Residence Manager (may be subject to change). £27,000 Basic Salary, plus commission and an annual discretionary bonus.