We have a great opportunity for a Leasing Team Member to join our team, and shape help to 'Enclave: KX'; our market leading development in Kings Cross.
We're looking for someone with positivity and commitment, with a proven track record in a leasing environment.
This is a premium asset, so the role isn't for the faint-hearted, but it is a unique opportunity to be part of something record-breaking, and help forge the Enclave brand.
Leasing:
- Take the lead in touring and leasing to maximise occupancy and revenue, including following-up on leads and sales conversions.
- Support the Residence Manager in achieving occupancy targets and development KPIs, including driving average rent rates and management reporting.
- Call all leasing enquiries within designated response time and achieving conversion rate in line with KPIs.
- Ensure all tours are conducted to a high standard and driven towards achieving a conversion.
- Lead on the management of resident tenancies, including AST creation, leading on the move-in/out processes, and ensuring compliance.
- Handle enquiries professionally, with an emphasis on customer service.
- Work alongside external leasing agents, building positive relationships and increasing sales.
- Provide competitor analysis, including undertaking mystery shops of nearby developments.
- Support the marketing team with information and ideas based on activity, trends and resident or enquiry feedback.
- Be part of a comprehensive leasing team, alongside our Resident, Facilities and Management teams.
- Complete relevant administrative tasks as required, including processing referencing details, ensuring information is correct on tenancy agreements, and handling tenancy and resident information.
Customer service and team:
- Prioritise customer service, alongside a happy, motivated and ambitious team that's task-driven and results-orientated.
- Deal with complaints with empathy, and praise with modesty (We've got procedures to support both!)
- Cover the Resident Team Member rota as and when required.
Other
- Support the team in the management of the entire estate, including residential and commercial elements.
- Be part of the on-call rota as and when required.
- Be flexible, and hands on. Get stuck in
We'd also expect the Leasing Team Member to extend their duties to other tasks, commensurate with the role.
Working a 40 hour week across 5 of 7 days, including weekend shifts. Shift patterns are 8 hours between 08:00 and 20:00, as set by the Residence Manager (may be subject to change).
£27,000 Basic Salary, plus commission and an annual discretionary bonus.