Posted by NonStop Consulting Ltd • £12/hr to £13/hr
General
Health Care Assistant- Supported Living home - £13 p/hr
Nonstop care is currently working on this new Helath Care Assistant role that has become available in a newly established Supported Living home in the Windsor area.
Responsibilities
Prompting personal care to clients, including assistance with good hygiene maintenance bathing, dressing, and grooming.
To use strengths-based approaches to assess, monitor and review the social care needs of service users and informal carers and find appropriate solutions and make appropriate referrals to external agencies within a preventative, enabling and rehabilitation framework and universal services in accordance with the Care Act eligibility criteria.
To hold an individual caseload of varying degrees of complexity excluding casework that requires the expertise of a qualified professional.
Take responsibility for managing casework with the supervision of a qualified senior practitioner within an outcome focussed approach and within the teams expected performance targets and outcomes, whilst promoting independence and assessing and managing risk.
Bank shift to cover sickness and annual leave (Hours will be between Monday - Friday 8.45am - 3.30pm)
The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty.
Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 100 years.
This role would suit anyone with a passion for delivering great customer service and with a practical, hands on approach.
As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.
To assist customers in their understanding and completion of relevant documents forms, applications and registrations, over the telephone, including where appropriate addressing their special needs (disability, translation, interpretation requirements etc)
To process referrals and apply agreed eligibility criteria.
The role
To deal with telephone, written, emailed enquiries and respond appropriately to customer enquiries, complaints, requests for information and service requests.