Summary
As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service and with a practical, hands on approach.
Salary: £11.50 per hour
Contract/duration: November 2024 to January 2025 to support our peak season of Autumn colour and Christmas
Hours/working pattern: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible. You'll be required to help regularly on weekends during this period, including weekdays in school holidays (Christmas holidays). The property is open every day apart from Christmas Eve and Christmas Day, so shifts will also include Boxing Day or New Years Day. The number and length of shifts will vary due with operational demand.
Interview date: 15 October 2024
What it's like to work here
Reporting to Welcome Manager, you'll be part of a small but dedicated team working at Winkworth Arboretum. Autumn Colour showcases the best of the arboretum and visitors travel from far and wide to visit Winkworth. After a busy autumn, we have an exciting Christmas offer to delight families and visitors of all ages.
As this is an outdoors site, you'll need to be happy working outside in all weathers. Raincoats and over trousers can be supplied.
What you'll be doing
Service Assistants play an important role in supporting various property teams in greeting and helping our visitors. No two days are the same and you can expect to meet lots of different people and help in various visitor areas. You'll be involved in different tasks. This role would suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations.
Some of the tasks you'll support with are: parking cars quickly and efficiently, scanning membership cards and using the till in the kiosk, offering information and directing visitors, toilet checks, operating a carousel during our Christmas offer (to be confirmed) and clearing tables and trays in the Tearoom.
You can view the full role profile for this role in the document attached.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.