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About nTrust: We are proud of the team that we've built at nTrust. Our staff have all the opportunities they desire to grow their knowledge and enhance their skills. It's their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Network Engineering Level 4 Apprenticeship. This job offers the opportunity for you to grow, working with clients on a day to day basis, supporting their continued success via email/phone and remote support software. With regular visits to client premises, a confident team player is required with a high standard of organisational skills. Salary: £20,000 - £22,000 per annum. [could increase depending on experience, will be confirmed upon interview] Duties: [will include but not be limited to:] Establishing and maintaining IT and digital communication infrastructure, including wireless or LAN network. Establishing and maintaining digital communication software, including email, user logins and passwords; this includes setting up new employees with company email accounts and providing them with access to the network, as well as troubleshooting for existing employees. Making sure that the networks are protected from malware and viruses, identifying areas that might be under threat and areas where security can be improved, keeping up to date on ever-changing cyber-threats. Installing and maintaining firewalls, establishing and maintaining company-wide access policies to the internet. Providing technical support and assistance to employees. Performing analysis and collecting data to establish the potential for improvements within the communication networks. Maintaining the company's phone system and working closely with the phone service provider to keep the lines active. Desirable skills: Excellent written and verbal communication skills at all levels -- for both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team Aptitude for continuous learning and development, including self-directed study when appropriate You must be presentable, confident & articulate - with an excellent telephone manner Personal qualities: Team player we are seeking to find a motivated individual with high standards of customer service Good analytical and problem solving skills Up-to-date technical knowledge An in depth understanding of the software and equipment your customers/employees are using Good interpersonal and customer care skills Good accurate records keeping Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday to Friday, 9am - 5:30pm. Benefits: 28 days A/L (Including Bank Holidays) Paid sick leave Free on-site parking Casual dress code Friendly atmosphere Tea and Coffee machine Flexible working hours can be arranged if required! Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
About us Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions. Our goal is to be the leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research. IT Service and Operations manages the infrastructure and data platforms which underpin UCL's central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications. In addition, IT Service and Operations provides an End-to-end Service Management capability, ensuring UCL's IT services are relevant, responsive and resilient. About the role The main purpose of this job is to lead the UCL Network Platforms team, maximizing the value derived from the network platform while ensuring the quality of the service provided. The role involves leading stakeholder engagement, identifying user needs in alignment with broader UCL objectives, and defining and prioritizing work in the team backlog. As an entrepreneurial and visionary leader, you will articulate the network platform's success, inspire the respect of a cross-functional team and your peers to realize this vision, and be passionate about championing the user experience of networks at UCL. Key responsibilities include setting the platform's roadmap direction, providing immediate prioritization and guidance to the team, and developing a deep understanding of the platform's broader context to inform decision-making. The post reports to the Director of Cloud and Infrastructure and has 4-6 network engineers as direct reports. If you have any questions about the role, please contact Anthony Peacock via a.peacock(at)ucl.ac.uk About you The candidate will have demonstrable experience of developing and managing a high performing team of skilled network engineers including the ability to inspire, motivate, coach, mentor and guide. Ability to effectively manage workload by prioritising, delegating and negotiating with colleagues at all levels. The candidate will have the ability to lead the team to develop network solutions through all stages of the product lifecycle alongside colleagues from Architecture, Information Security, and other relevant areas. Coming from a strong technical background, the candidate will have good knowledge and management experience across a breadth of current networking technologies including but not limited to LAN, WAN, Datacentre, Security and Wireless. The candidate will also have good knowledge of cloud networking technologies and the ability to drive forward the networking integration of on-prem and Cloud services. Knowledge and experience of modern, best in brand networking technology is key with a strong ability to transition and embed such platforms into service and manage their ongoing integration. The candidate will have experience of identifying network automation and DevOps opportunities and implementing these using appropriate tooling within operational teams. The candidate will have excellent communication skills and the ability to communicate information to all levels as well as the ability to lead the team to find resolutions during Critical incidents whilst managing stakeholder expectations. Budget management including identifying and influencing cost savings to obtain best value for money. Experience of managing vendor relationships and extracting the best value from these.