Provide support for Cisco routing, switching, and data centre fabric products and services.
General
Opportunity for a Network Engineer to join a well-establish IT organisation that provides professional services and products to defence, government and other public sector clients across the UK.
You'll be working in their technical assistance centre providing technical support whilst delivering excellent levels of service.
We are looking to recruit an experienced 2nd line support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements.
You will have a good knowledge of Windows / Azure, Active Directory, Exchange and M365.
To be a success in this role will have a broad technical skill base and be able to provide 1st and 2nd line support in an SME environment.
Basic remote support and change management assistance to the customer base.
Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's.
Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line).
We are excited to be recruiting an IT Installation & Support Engineer with a passion for technology and the desire to work with like-minded people within a fast moving environment.
This is a super varied role requiring a breadth of experience in a wide variety of IT/Telecoms technologies.
In a varied and highly-visible role, the Support Engineer will provide a true support service to approximately 750 users across multiple sites in the UK, covering 2nd line desktop support, whilst also getting involved in some interesting and varied project work.
My client operates a modern Microsoft environment based around core technology including Windows 10, Office 365 and Active Directory.
If you are a keen, enthusiastic and personable Support Engineer looking for a varied role within a dynamic SME environment, then this is a great opportunity to join a growing, award winning company, with head offices in Basingstoke.