*** IT NSTALLATION & SUPPORT ENGINEER ***
We are excited to be recruiting an IT Installation & Support Engineer with a passion for technology and the desire to work with like-minded people within a fast moving environment. This is a super varied role requiring a breadth of experience in a wide variety of IT/Telecoms technologies.
You will be hands on technically ensuring the smooth system configuration and implementation for new installations along with assisting the support team to service existing customers.
Salary up to £26K depending on experience, paid parking, company van provided, on-going professional development
Key responsibilities for the IT Installation & Support Engineer include,
- Either remotely or onsite, provide installation and configuration services for a wide range of Telecom and IT solutions
- Either remotely or onsite, provide high quality customer experience in relation to the installation or maintenance of a customer's IT or Telephony services
- Use of remote tools to assist customers in troubleshooting problems
- Remote/onsite support and project-based work (Full UK Driving license & Vehicle essential)
- Manage technical installation and support cases within the company help desk system
- Ensure clear, professional communication between the team and customer
- Audit and document client information
The ideal IT Installation & Support Engineer will need the following,
- Prior experience in an IT or Telecom Support or Delivery role essential
- Strong customer service background
- Excellent written and verbal communication skills
- Experience with VoIP platforms, ideally with 3CX or Yeastar
- Excellent troubleshooting skills
- Networking concepts, Including Wired and Wireless Networks, TCP/IP, DNS, DHCP, VLAN's and VPN's
- Experience with all forms of connectivity, FTTP, SoGEA, Leased Lines
- Full UK driving licence essential
This IT Installation & Support Engineer vacancy would suit someone with previous experience within a similar role. It also offers the chance to work with a diverse range of clients across various industries.