Support the Network Infrastructure Manager in the delivery of IT network services strategy to the published service level agreement.
Investigate technically complex IT issues (incidents) raised to the service desk and escalated by the second/third line support resources.
General
The role of IT Network Engineer is to support and maintain service capability of the Trust's IT network infrastructure, specifically in the area of Networking, Switching, Routing, Wireless, Switch Cabinets, Firewalls, Cabling, WAN Links, ADSL, Network Performance, Security and Resilience.
Provide first-level technical support to customers via telephone, email, and remote access.
General
Providing 1st line technical support for colleagues and customers across all sectors.
We work with Companies and Organisations across all Sectors including but not limited to, Financial Services, Marketing, Technology, I&C, Manufacturing, Property and Retail at all scales.
You will have a clear passion for problem solving and delivering excellent 3 rd Line/4 th Line customer support for Server and Storage (Networks and Desktop Workstations on occasion).
We are looking for highly motivated, customer focused and enthusiastic individual to join the On-Prem Infrastructure team.
The System Support IT Services Engineer will bring technical expertise to the role and will be involved in many high-profile and critical support tasks and will therefore be exposed to all areas of the business.
This is a dynamic, varied and customer facing role that will allow the successful candidate to be involved in a variety of different duties and responsibilities across the technical support platform.
We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.
About us Information Services Division (ISD) is the primary provider of IT services to UCL.
Our goal is to be the leading IT services group in the HE sector and we are growing our team's capability in experience/UX, agile development, security, cloud, service management and partnering.
Experience in a Service Desk environment supporting 700 employees in an ITIL setting.
General
As a vital member of our client's team, you will provide top-notch 1st line technical support to a user base of approximately 2300.
Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role.