We actively cultivate a culture where assisting colleagues isn't merely a task but a shared passion, fostering a collaborative environment that places a premium on support.
Our unwavering commitment to efficiency is evident in our focus on delivering solutions that are not only clear and concise but also highly effective, ensuring our services consistently uphold the highest standards.
This is a French speaking roleIn our commitment to excellence, we thrive on a set of guiding principles that shape our approach at Safestore.
1st / 2nd Line Desktop Support required on an initial 6 month to provide a high quality IT support and rapid restoration to internal business users and external clients.
Essential Skills and Work Experience
Experience working within a Service Management orientated environment.
Experience in following formal Incident and Problem Management processes.
The IT Support Engineer will be responsible for providing first and second line technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.
Our Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join our IT support team.
Responsibilities
Provide first and second line technical support to end-users via phone, email, and in-person.
A well-established MSP of 15 years are now actively looking for 2nd Line IT Support Engineers with good working knowledge of Office 365, Active Directory and ideally previous MSP experience.
Here you'll be joining a close-knit service desk of 6 who are responsible for supporting their client base of roughly 65 SMEs.
It's a flat structure, meaning that you'll get plenty of exposure to business-critical escalated tasks.
2nd / 3rd Line Desktop Support required on an initial 4 month contract to configure, support and administer the desktop PCs, laptops and printers together with their operating systems and applications.
This role will be full time onsite and is inside IR35.
Working within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets.
Everything about CSL is designed to keep our customers connected, secure and live.
Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996.
Our client, a leading technology-driven company, is seeking a talented and experienced Technical Support Analyst with expertise in Power Automate and SharePoint to join their passionate team.
Join a dynamic and forward-thinking organization at the forefront of innovation!
If you are ready to take on a challenging role that offers career growth and a competitive salary of up to £40,000, then this is the opportunity for you!