We are looking for a talented Network Engineer to ensure the reliability and efficiency of our internal voice, data, video, and wireless network services.
In this role, you will plan, design, and develop both local area networks (LANs) and wide area networks (WANs) across our organization.
You will also handle the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links.
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
Seeking a strong and influential specialist in Workplace and Collaboration Technologies, with expertise in M365, End User Device Services, and Platforms including VDI.
The ideal candidate will possess robust domain security knowledge and the capability to lead and influence technology decisions.Your new role
We are seeking a Network Engineer to ensure effective and resilient support for our clients Critical Systems, both during and outside office hours, without disrupting day-to-day IT tasks (BAU) and digital project workloads.
This role has become available due to internal promotion, aiming to foster a proactive culture of continuous improvement and resilience within the team.
General
As a member of the Trust's infrastructure team, the Networks Engineer will serve as a senior authority on the network (WAN and LAN), reporting to the Delivery Assurance Officer.
The Senior Network Engineer is expected to take ownership of the design and implementation of network solutions required by the business, while working to strict deadlines and being flexible to changing business requirements.
The role also involves providing 3rd line support for diagnostics and resolution of network incidents, vendor and supplier engagement and mentoring of mid-level and graduate network engineers.
Our client is one of the fastes growing telecommunications businesses in the North of England.
An opportunity has arisen for a customer driven individual to join the growing team of an international business supporting their global client base as a Customer Service Specialist.
The successful candidate will be the first point of contact for all requests, and responsible for maintaining budgets, repairs and assets so accuracy is key.
The company pride themselves on delivering excellence on all platforms to manage their customers' expectations.
As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?