Undertaking reviews of Formal Representations received in respect to PCNs including determining whether to accept or reject a representation having considered all information provided, including where appropriate using discretion within set parameters in making such decisions and where necessary seeking guidance from the line manager.
On receipt of Appeals from ETA carry out a thorough review in order to determine whether the case should be contested in accordance with the services defined guidelines.
To respond to Representations and Appeals and in so doing evaluate and make operational decisions required by the PCN recovery process in accordance with Statutory requirements and the Guidelines outlined by the Council.