Parking Representation and Appeals Officer
Barnet
Job Role
To respond to Representations and Appeals and in so doing evaluate and make operational decisions required by the PCN recovery process in accordance with Statutory requirements and the Guidelines outlined by the Council.
Undertaking reviews of Formal Representations received in respect to PCNs including determining whether to accept or reject a representation having considered all information provided, including where appropriate using discretion within set parameters in making such decisions and where necessary seeking guidance from the line manager.
On receipt of Appeals from ETA carry out a thorough review in order to determine whether the case should be contested in accordance with the services defined guidelines. Advise accordingly if the decision is not to contest and where it is determined appropriate to contest review evidence packs to ensure they take account of all information provided and evidence recorded on the IT system and through other appropriate sources in order to ensure the submission of a detailed evidence pack which will robustly support the case.
On receipt of the ETA Appeal outcomes, review the case and take appropriate actions based on the outcome and directions of the adjudicators. Update the IT system accordingly.
Prepare and maintain a system of accurately recording all ETA Appeal outcomes and actions arising and ensure that regular reports are provided to the line manager, including identification of recommended remedial actions which will assist in improving future outcomes.