To gather information, analyse and assess to manage risk, re-offending and safety/wellbeing accurately using appropriate screening and assessment tools; taking necessary measures to ensure welfare needs are dealt with effectively and public protection considerations are appropriately managed.
To create in conjunction with young people and families, bespoke intervention plans to address all areas of need and to regularly review the plans to ensure their suitability and effectiveness.
To effectively engage with young people from diverse backgrounds at all stages of case management including during assessment, review and delivery of interventions/programmes.
We are seeking a dedicated and compassionate Complaints Officer to join our Social Housing team on a temporary basis.
The successful candidate will handle and resolve complaints from tenants and residents, ensuring that issues are addressed promptly and effectively.
The role requires excellent communication skills, a strong understanding of social housing policies, and a commitment to delivering high-quality customer service.