As a Mortgage Complaint Customer Service Associate, you'll investigate complex complaints across our Mortgage team, taking ownership of the end to end process to complete the investigation.
You'll have a team of complaint handlers to support developmentally and coach.
You'll need to have excellent written and verbal communications skills, be detailed orientated and have past experience coach and developing a team.
You'll need to have excellent written and verbal communications skills, be detailed orientated and work at pace.
Any experience working with complaints is desirable.
As a Complaint Handler, you'll investigate complaints within our debit and fraud team, taking ownership of the end to end process to complete the investigation.