Merrifield Consultants are delighted to be partnering with a prestigious Membership Organisation to recruit a Membership Service Advisor.
As a Membership Service Advisor, you will manage and resolve complex and high-risk queries and complaints, oversee operational processes, and drive improvements in customer service.
This role offers an exciting opportunity to contribute to the success of a dedicated Membership operations team.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
As part of the Member Services team, you will be the first point of contact for members, dealing with their orders and enquiries via the telephone, Live Chat or Ignite email system, providing a positive customer service experience.
They have been established for over 150 years, and are passionate about the products they offer to their members (customers).
This is truly one of our favourite clients who sell a very popular product!
Well established membership body requires a professional and diligent HR Advisor for a 4 month temporary position to start immediately.
HR Advisor, City of London, Up to £21ph
Purpose of the role is to provide full learning and development and performance management support, lead on recognition scheme and corporate induction events.