Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a Contact Coordinator on behalf of a well known company in the Energy sector.
Contract length: 6 months (possibility to extend)
We are seeking dedicated and customer-focused Contact Coordinators to manage metering appointments for our industrial and commercial customers.
Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
JOB ROLE PURPOSE
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
Currently looking to hire a Contracts Administrator on a 6-month FTC based at their Bristol office to be responsible to the Commercial Management for the clerical activity associated with the Smart Metering Business contracts.
Boasting more than 3.5k satisfied customers and a team of 300 dedicated professionals, they are at the forefront of their industry.
Our client is a fast-growing, technology-driven leader in energy data and services, with a legacy of over 40 years.
My global pharmaceutical client, based in Buckinghamshire, are looking for a Spanish Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.
Purpose
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.