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We are pleased to be recruiting for a company based in Chesham who are looking for a Sales Support Advisor to join their team on a full time, permanent basis. In this role you will find yourself being responsible for managing customer calls, whether that be to provide a quote or answer a query about their order. The ideal candidate will have strong communication skills, someone who is comfortable answering customer phone calls and managing relationships as well as processing orders and dealing with general administrative duties. We are looking for someone flexible and adaptable with good IT skills that can multitask under pressure, someone that is highly organised with excellent attention to detail. An all-rounder! This is a Monday to Friday position, hours are 9am - 5:30pm with an hour lunch break. This position is paying up to £30,000 depending on candidate experience. Main Responsibilities: Provide all customers with excellent customer service. Answer the phone and handle incoming calls. Accurately generate customer orders, checking that Sales Executives have provided all the necessary information and that delivery dates can be met. Ensure payment terms have been agreed for all orders. Raise and send purchase orders to suppliers and chase them to confirm that delivery dates will be met. Deal with customer complaints and enquiries about order progress. Handle incoming sales enquiries and, if necessary, pass them to a sales executive. Communicate with suppliers and obtain prices and product information. Raise customer quotations if requested by Head of Sales and take ownership of the sale and the processed order. Mail brochures, samples, and other information to customers. Complete filing and paperwork in accordance with Company procedures. Candidate requirements: Able to work under high pressure during peak times. Previous sales-based/customer service experience would be desired but not essential. An ability to multitask while still achieving accurate results to tight deadlines. Strong communication skills. MS Office proficiency, Outlook, Word, and Excel. Customer focussed, and always able to provide excellent service. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Our client is a family run business, with an amazing product and a customer centric approach. They have stores in the UK and a rapidly growing online, International and concessions business. They really care about people, customers, and the communities in which they trade and are now looking for a Social Media Coordinator. The role will be based out of their Amersham Head office, with six days per month home working. This is initially a 12 month contract position, to cover a period of MAT leave. As their Social Media Coordinator, you'll be working within a busy Marketing team, with responsibility for developing and delivering the social media strategy across two brands. You will work closely with the Digital Marketing Manager, to find opportunities to communicate and engage with target market to deliver on both commercial and brand messages. As Social Media Coordinator you will seek to drive brand awareness, customer engagement, and loyalty. You will be a commercial, flexible, and strategic self-starter with creative flair and experience in owning campaigns and delivering to tight deadlines with limited supervision. Social Media Coordinator Responsibilities Deliver the social strategy, ensuring channels are fun, and at the core of their social activity. Create captivating content for social media sites. Development of campaigns using industry best practice that excite and engage customers, drive loyalty, and deliver value for both consumers and the business. Manage 3rd party relationships with external partners to drive performance and continuously improve channels. Aligning with internal stakeholders across the business, building relationships whilst securing buy-in to support the Social Media strategy. Develop and manage channel activation plans whilst adhering to strict deadlines and managing a stringent briefing process. Evaluate all campaigns, share findings, and build upon past learnings for future success. Share insight and channel performance weekly with the marketing and online team. Identify trends and opportunities to drive future campaigns. Social Media Coordinator Required Skills At least 2 years' experience in a similar role, ideally within a retail or sales focused business. Experience in managing social media agencies and content creation. Good understanding of omni-channel retail and the opportunity social media provides. Experience in planning budgets and delivering measurable ROI. Good, working knowledge of Google Analytics. Experience of communicating well-tuned messages to a parent audience is desirable. The Social Media Coordinator role offers the chance to add immediate value with your skillset in a rapidly growing and evolving business. In return the position come with a competitive base salary, profit bonus of up to 15%, virtual GP, Brand & Partner discounts, and an early finish Friday. There will be future career opportunities, in line with company growth. If you would enjoy being part of our clients on-going success-story, then apply now to be considered for their Social Media Coordinator role.