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Customer Care Coordinator Leicester - LE19 Temporary on going £11.50 - £13.50 per hour Full-time, Onsite Start ASAP The Professional Services Division at SF Recruitment seek a proactive Customer Care Coordinator to join a respected construction company. This temporary role is crucial for maintaining high customer service standards and ensuring smooth operations within the Customer Service Department. Key Responsibilities: - Adhere to company policies and procedures. - Resolve inquiries promptly and efficiently, ensuring follow-up until resolved. - Implement the company's Customer Care Policy. - Manage customer emails, address issues, draft correspondence, and maintain documentation. - Handle email correspondence professionally, escalating matters when necessary. - Log and resolve incoming calls accurately. - Collaborate with the Customer Care Manager to resolve defects and maintain records. - Provide administrative support, including managing correspondence and filing. - Liaise with subcontractors, manage maintenance requests, and oversee invoicing. - Coordinate with the Buying department for material procurement. Key Requirements: - Previous experience in a similar role is essential. - Proficiency in Microsoft Office suite. - Attention to detail. - Professional telephone manner. - Strong team player. - Experience in the construction industry preferred but not required. If you have the necessary skills and would like to be considered for this role, please send your CV to
Join our dynamic Packaging Team at Interlink! We're seeking a proactive Sales Advisor to drive customer engagement and sales growth. In this important role, you'll forge lasting B2B relationships by leveraging our CRM to glean insights that enhance every customer interaction. Your mission? Develop sales through inbound and outbound channels, ensuring exceptional service and support at every turn. Main Duties Utilise our CRM system to inform and enhance customer interactions, collaborating closely with the wider team for seamless communication. Respond promptly to customer queries, offering competitive pricing, detailed product information, and providing quotes and samples. Manage customer orders efficiently, ensuring accurate and timely delivery. Resolve customer issues swiftly, working closely with Logistics and Credit Control for optimal outcomes. Drive sales alongside our Field Sales team, actively identifying opportunities to expand our customer base. Collaborate with suppliers to meet specific customer needs, optimising order processes. Benefits A healthy and achievable quarterly bonus based on team and company performance A commitment to your training and development Company contributory pension and life assurance schemes Flexible buy/sell holiday scheme Eye care vouchers Cycle to Work Scheme Fiat discount offer Free parking provided Essential Skills Proven negotiation and relationship-building prowess Outstanding telephone etiquette and communication skills Proficient in PC operating and Microsoft Office programmes Ability to prioritise tasks effectively and handle multiple responsibilities Meticulous attention to detail and accuracy Familiarity with products/services is preferred, but product training is always on hand Ready to make a real impact? Apply for this Sales Advisor role to join our exciting team and take your sales career to new heights! About Company Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration and a set of core values that help us deliver the customer experience that we pride ourselves on. We are known for innovation, expertise, and service; the skill and quality of our teams are our main assets when it comes to winning our customers' trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance. This is a great chance to join a developing business with big ambitions and have a significant impact. With future career opportunities as you and the business grow. Apply for this Sales Advisor role today!
Topps Group is home to premier UK tile brands including Topps Tiles, Pro Tiler Tools, Parkside and Tile Warehouse. Tile Warehouse is a newly formed Pureplay business which is going through an exciting growth period and we are now looking for our very first PPC & SEO Manager! This role is for perfect for someone who is looking to join a growing business and accelerate their career in the digital ecommerce space. You will help define the business as well as your own role within Tile Warehouse. There are great opportunities to grow within Tile Warehouse as well as across the Topps Group. In this role you will be working with several Tile Warehouse dedicated colleagues, from Sales to Buying, Finance and Operations. Its critical for you to have substantial experience in the paid search area. With concentrations on Google and Bing paid advertising a must for this role, specifically shopping and performance max campaigns. Regular monitoring and reporting are also key to ensure the strategy is on track and achieving the desired results. As the business is in growth mode, you will also be responsible for driving the Organic search traffic, with a concentration on Google and Bing another must. Technical, content and outreach strategy will be where you will excel in this role. Key Accountabilities: Strategy Delivery: Helping deliver the Tile Warehouse strategy for both Paid and Organic search Channel Management: Managing the Paid and Organic channels for Google and Bing Sales Monitoring: Monitoring your channel KPIs daily. Budget Management: Managing budgets for your channels effectively. Reporting: Regularly reconducting competitor research. Promotion Planning: Planning and delivering promotions across the platforms owned and manged. Essential Skills: Minimum 3 years' experience working in the digital space (lead generation also welcome) Minimum 2 years' experience in managing a paid media account Can do attitude with excellent attention to detail A passion for all things digital Experience of managing and owning paid media campaigns Data Analysis experience and knowledge Proven experience in driving traffic and growing online sales Strong commercial awareness and technically minded. Proactive problem-solving ability. Excellent awareness and understanding of website development, website design, usability, SEO and reporting. Excellent market awareness and analytical skills Accountable by nature with the desire to make an impact. Keen to take ownership in a role with confidence and enthusiasm. In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success - up to 25% of your base salary. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer