My client, a growing business in the Facilities Management sector is seeking a CRM Analyst with a flair for data and a zeal for harnessing that information to drive sales and marketing success.
Elevate your career trajectory with a pivotal role in a dynamic, rapidly expanding multiband corporation.
The heart of this position lies in the mastery of the company's CRM system, specifically HubSpot.
The delivery of this insight will ensure that the business can make evidence-based, strategically sound decisions that help us to prioritise activities and continually improve the experience our customers have when they trade with Sysco GB businesses.The Customer Insights Executive will support the business to build a deep understanding of our customers using both internal data and research outputs to define customer needs, pain points and requirements for the future.This is a great opportunity for a person with a data-based qualification who is comfortable with quantitative data work but has experience or an interest in qualitative data and insight and who would like to apply their skills to a customer experience and insight analysis role.Key Accountabilities and Responsibilities:
Work with the Director of Customer Experience to support research programmes and deliver a range of insight.Manage the daily/weekly/monthly secure data provision requirements that enable the effective and error-free running of the voice of the customer' (VoC) programme, simplifying processes where possible.Run validation checks to ensure programme data is always accurate.Support our external partner to improve response levels and deliver more user-friendly reporting.Develop a deep understanding of the VoC platform and the actionable insights it delivers to enable effective identification of trends and new issues or opportunities arising that will support the drive towards a better experience for customers.Manipulate historic data in Excel, combined with internal data where necessary.Manage the VoC platform integration with Salesforce to ensure accurate display of data and identification of insight for colleagues.Work with the 3rd Party provider to design effective dashboards to display relevant data and insight to colleagues to drive decision-making.Results analysis of all HORT Surveys (qualitative customer head office research) completed with contracted customers.Manage theme tracker across multiple surveys.Build and deliver half yearly reporting of key trends to support improved retention of contracted business.Support with survey build and sample management.Build and maintain a central resource that catalogues historic research and areas covered to reduce duplication and speed response levels to the business for insight requests.Analyse the output of smaller surveys, delivering the results in a timely, clear and informative way, including response rates and comparison to prior surveys where relevant, to support decision making.Manage the master research requirements schedule, ensuring customer impact is minimised.
We are currently recruiting for a Customer Insights Executive to join the Customer Experience (CX) Team in the Marketing function on a full time, permanent basis, reporting to the Director of Customer Experience - Sysco GB.As a key member of the Customer Experience team, the Customer Insights Executive will support the CX function with data management, processing and analytical capabilities to ensure the delivery of high quality, robust insight.
You will be s skilled and motivated Digital Marketer as you will be stepping into newly formed role within a dynamic marketing team.
The successful candidate will be responsible for developing and executing a web search result-driven strategy to boost online enquiries and sales across our diverse portfolio of brands.
We have an exciting opportunity with a boutique company within the travel industry for a Digital Marketing Manager.
you will play a crucial role in developing and implementing marketing strategies to promote our products and services.
You will be responsible for creating engaging content, managing social media platforms, produce websites and generate literature.
General
Our client a very well established financial services company are seeking a highly motivated and dynamic Marketing Executive to join the growing department.
Digital Analytics experience - GA4 experience preferrable but not essential!
General
As the Digital Analytics Consultant, you will utilise GA4 to deep-dive into customer journeys across mobile, web and app platforms for a range of (primarily B2B) clients; you will also work on tagging & tracking implementation projects using GTM
Great opportunity for an ambitious digital analytics consultant to join a full-service digital marketing agency, where you will work on a range of insight & implementation projects for a host of clients primarily on the Google stack!
We weren't content breaking the mould with our industry disrupting tech-enabled legal practice so we decided to also build a game-changing, market-first self-service Saas platform to make legal support more accessible, scalable and affordable to the masses.
Forget everything you think you know or have heard about the law space - we've got a completely new set of rules.
We're a natural home for the risk-takers, the bold, the brave, and those who feel underutilised in their current position and want to join a fun, uplifting, welcoming and diverse culture where you can shine.