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Reporting to the General Manager, the Store Manager is ultimately responsible for the successful day-to-day running of the Store and the Department. Store Managers are responsible for building and inspiring high-performance teams of unique individuals who deliver positive experiences for customers on the sales floor and behind the scenes. You will need to make certain that standards of customer satisfaction are maintained at all times thus ensuring revenue is optimised. Most importantly, Store Managers share the Harvey Norman vision with employees and encourage their growth. This is a fantastic opportunity to work in exciting categories and work with some of the biggest tech brands including Apple, Samsung, HP, Google, Fit Bit and Microsoft. YOUR JOB - your tasks will include: Human Resources: recruitment and selection; coaching and performance management; roster and payroll management, team development, training and development. Store business operations, including managing profit and loss, special promotions, merchandising, displays and events, facility management, safety, security and banking, ensuring cash handling policies and procedures are carried out. Stock management responsibility, trend analysis, and measuring of sales figures. Meet and/or exceed store targets as directed by your General Manager and the company. Maintain current knowledge of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitions are doing. Updating colleagues on business performance, new initiatives, and other pertinent issues. Other duties as required to complete the Store Manager role. YOUR PROFILE - your knowledge, skills and experience include: Strong Leader of People Sales and Performance Coaching Problem Solver/Analytical Responsible/Reliable Commercial Awareness & Reporting Skills Marketer/Promoter WHY PEOPLE JOIN US We're dynamic and growing! Fun, high energy work environment. Culture of developing and promoting from within the company. Our entrepreneurial spirit. BENEFITS 28 days annual leave (pro rata) - increasing with your length of service, plus the opportunity to buy or sell annual leave. Ongoing training and development opportunities. Generous staff discounts. Birthday Day off (1 year service applies). Long service award. ADDITIONAL INFORMATION This is a permanent contract subject to a six-month probationary period. We need our employees to be flexible about when they work, covering store opening hours, attending head office meetings as required, including evenings, weekends and public holidays. The Store Manager is the store's primary key-holder and may be called to the store before, during, or after business hours in the event of an emergency. Store Managers must be willing to relocate to other national store locations as required.
Assistant Managers (2ICs) are responsible for assisting and deputising for the Store Manager to ensure the smooth running of the department and team. The Assistant Manager will, therefore, need to make certain that standards of customer satisfaction are maintained at all times thus ensuring revenue is optimised. Our Assistant Managers have a passion for our products, are full of energy and drive to get things done, motivate their teams and drive performance, build great people, keep our customers at the heart of everything they do and have an entrepreneurial spirit. An experienced career focused, ambitious and determined person will have the potential to grow from this Assistant Store Manager position to further career prospects within Harvey Norman. A hardworking, conscientious, and self-motivated person will fit into this strong leadership role. YOUR PROFILE: Action oriented, and results driven - Engaged and full of energy and drive to get things done. Motivate others - creating a culture and environment in which others want to do their best, you drive performance and encourages loyalty, pride, and engagement within the business. Manage with courage - provides open, honest, constructive feedback in a timely manner and confidently addresses any problems directly. Customer focused - Understanding that great customer service is not a one-size fits all proposition and that excellence is about doing ordinary things extraordinarily well. Identify & develop talent - understand the strengths of the people in your team and create development plans for each of your direct reports. Manages time and prioritises - use your time effectively and efficiently to concentrate your efforts on the most important priorities which deliver results. YOUR QUALIFICATION & EXPERIENCE: Strong Leader of People. Sales and Performance Coaching. Hardworking, Conscientious and Self Motivated. Problem Solver/Analytical. Strong Sales Experience. Industry and product knowledge in any of the categories sold by Harvey Norman such as furniture, interiors, cooking, technology, and appliances is preferred - but not essential. WHY PEOPLE JOIN US: We're dynamic and growing! Fun, high energy work environment Culture of developing and promoting from within the company Our entrepreneurial spirit BENEFITS 28 days annual leave (pro rata). Ongoing training and development opportunities. Generous staff discounts. Generous commission system. Birthday Day off (1 year service applies). Incremental annual leave in accordance with long service. Long service award. Additional Information: We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.