Hours per week: Monday to Friday - 40 hours per week
We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland.
We are looking for an exceptionally talented WFM Manager professional to join a highly progressive, growing business to work.
The individual we seek will be used to working in a highly fast paced European Contact centre operation and will look after resource planning, call forecasting and shift management.
Key Responsibilities
Responsible for maintaining accurate call forecasting for all European markets, and developing the resource plan by market and contact channel.
My client is a leading Tier 1 main contractor specializing in delivering high-quality construction projects across various sectors, including commercial, residential, infrastructure, and industrial.