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The incumbent will be responsible for supporting IT matters with the internal users and work with vendors to support cases related to the UK. They are required to drive action plans in improving system performance and provide problem and configurations management. Client Details My client is a Bank based in Asia. Description The incumbent will be responsible for supporting IT matters with the internal users and work with vendors to support cases related to the UK. They are required to drive action plans in improving system performance and provide problem and configurations management. MAIN DUTIES Provide day-to-day on site and remote support to end-users in the UK office Provide subject matter support to business change requests Respond timely to service requests and ensure qualitied work is delivered Assist in IT planning to drive system improvements and perform user maintenance review for the branch Conduct housekeeping of server room and equipment racks, manage asset for all hardware/software with proper documentation Work closely with vendors to understand and apply hotfixes with proper test management cycle Ensure compliance to internal policies and processes and regulatory requirements Participate into and coordinate with various business unites for IT projects and enhancements Work with other IT teams to coordinate system related activities Provide simple application training to end-user when needed. Manage risk related matters and ensure there are no overdue items Able to provide on site support beyond office hours whenever it is required Profile EDUCATION & OTHER REQUIREMENTS At least 5 years of relevant working experience in banking or financial industry Good knowledge on UK regulatory/legal requirements. Knowledge about MAS technology risk management guidelines is preferable. Good technical skills about Windows OS and cloud hosted systems. Sound knowledge in technology risk assessments Good communication and inter-personal skills with strong client-centric mindset Able to work independently in a fast-paced environment with good problem-solving skills Good analytical mindset and detailed oriented Skilled in operating, installing, and troubleshooting computer systems and network to ensure efficient IT operations Technical Acumen: (Windows Environments) Strong Understanding of Windows Servers and OS Azure Active Directory Strong Network Knowledge - Firewalls - Routers - Switches ITIL Job Offer This role is offering up to £75,000 per annum a discretionary Bonus. This role is hybrid working and requires 3 days on site. Benefits include, Private Medical, Cycle to work scheme, Food allowance, pension etc.# 2 Stage Interview Process Start date: ASAP (June Start)
Job Title: IT Manager Location: Central London - 4 days onsite Salary - up to £60,000 Benefits An exciting client are embarking on a new IT Set up for a one of their divisions and require an IT Manager to help guide and optimise performance of IT Engineers across the department. The IT Manager will be joining a company that are going through a very exciting time of where they will invest, grow, and transform their business to provide a better service to new and old clients. The IT Manager will have the opportunity to scope out and drive new IT strategy's working closely with the Head of IT & Business systems to make an impact to existing IT operations below them. Responsibilities: Leadership and Management: Lead and manage the IT team, providing guidance and support to ensure high performance and productivity. Foster a collaborative and inclusive team culture, promoting professional growth and development opportunities. Azure Environment Management: Oversee the management and optimisation of operations in an Azure environment, including resource provisioning, monitoring, and security. Collaborate with cloud architects and engineers to design and implement scalable and cost-effective solutions on the Azure platform. Office 365 Administration: Troubleshoot and resolve issues related to the Office 365 suite, including Outlook, SharePoint, Teams, and OneDrive. Develop and enforce policies and procedures to ensure efficient and secure usage of Office 365 applications across the organisation. Hardware Diagnostics: Perform hardware diagnostics to identify and resolve issues with servers, workstations, laptops, and other IT equipment. Evaluate hardware performance and reliability to determine whether upgrades or replacements are necessary to maintain optimal functionality. Networking Infrastructure: Manage and maintain firewalls, switches, routers, and access points to ensure a secure and reliable network infrastructure. Monitor network performance and troubleshoot connectivity issues, implementing necessary configurations and updates to optimise network performance. ITIL Environment: Implement and adhere to ITIL best practices to streamline IT service management processes and improve service delivery. Collaborate with IT service management teams to develop and refine incident, problem, change, and configuration management processes. Essential skills: Previous experience in a managerial or leadership role in IT. Proven experience working in an Azure environment, with proficiency in Azure services and management tools. Strong troubleshooting skills and experience resolving issues related to the Office 365 suite. Ability to diagnose hardware issues and determine hardware fitness for purpose. Knowledge of firewalls, switches, routers, and access points, with experience in network configuration and troubleshooting. Familiarity with ITIL principles and experience working in an ITIL environment; ITIL certification is a significant advantage. If this IT Manager role sounds like your next challenge, please apply with a copy of your most up to date CV and I will be in touch.
AV Technical Operations Manager We are recruiting for an AV technical Operations Manager to join their team. Strong leadership track record required as you will be leading the team of AV technology experts. Key Responsibilities Provide support to the AV Services Managers, to assist with day-to-day operations of AV support services Build relationships with service customers, stakeholders and management teams Document and maintain standard operating procedures (SOPs) and best practices for AV services and support Provide AV technology reports to AV service managers as needed Establish and enforce organisation standards to maintain quality service Provide input and suggestions for continuous service improvements to enhance the overall AV experience Evaluate organisation outcomes, identify problems, evaluate trends, and anticipate requirements to recommend IT/AV strategies, policies, resourcing and procedures Assess preventative maintenance processes are followed and agreed steps are kept updated based on technology changes Manage minor project installations in accordance with client requirements Oversee technology life cycle and advise solutions Develop and provide training for new installations, changes to standards etc. Collaborate with onsite teams on incident investigations involving multiple offices/services Manage troubleshooting of major AV-related technology issues until resolution is achieved Desirable skills Team leadership skills Customer Service delivery experience. Strong knowledge of audio visual (AV) technology and systems. IT Network knowledge Knowledge of incident investigation and problem-solving techniques. Attention to detail and ability to enforce organisation standards. Ability to evaluate and recommend AV strategies, policies, and procedures. Relevant certifications in AV technology Project management ITIL Foundation certification