Posted by Proactive Personnel Ltd • £25K/yr to £35K/yr
The Customer Service Manager will lead and manage the customer service function to ensure exceptional service is delivered to all customers.
Proactive Personnel are currently recruiting for Customer Service Manager for one of our clients in Miles Platting
This role will focus on setting clear service standards, responding to customer enquiries, overseeing daily operations, and implementing strategies to improve customer satisfaction, loyalty, and retention.
The purposes of the Customer Service Manager is to build a strong relationship with customers and stakeholders, to drive a customer centric organisation harnessing Customer feedback, identifying opportunities and making changes for improvement.
General
You will lead the Customer Service and Administration team, to ensure delivery and service levels are of the highest standard.
This position will include some sales responsibilities; however, the primary emphasis will be on providing exceptional customer service to our customers and support to our account managers.
Candidates should have experience in excellent customer service and promote this idea throughout the factory.
Keep the department running efficiently and profitably, to increase customer satisfaction, loyalty, and retention and to meet customer expectations.
This position will include some sales responsibilities; however, the primary emphasis will be on providing exceptional customer service to our customers and support to our account managers.
Candidates should have experience in excellent customer service and promote this idea throughout the factory.
Keep the department running efficiently and profitably, to increase customer satisfaction, loyalty, and retention and to meet customer expectations.
Posted by Page Personnel Secretarial & Business Support • £55K/yr to £60K/yr
The customer service manager will be responsible for leading a team to deliver exceptional customer service within the Manufacturing / Distribution sector.
The role requires the successful candidate to drive service improvements and ensure customer satisfaction across Europe.
Our client is a prominent player in their area, boasting a workforce of over 1000 employees.
The Customer Services Manager is responsible for managing a high level of administrative support services for customers and field force, from initial contact through to the end of the contract terms.
The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements.
This role offers hybrid working - hours are Monday to Friday plus bonus.