The customer service manager will be responsible for leading a team to deliver exceptional customer service within the Manufacturing / Distribution sector. The role requires the successful candidate to drive service improvements and ensure customer satisfaction across Europe.
Client Details
Our client is a prominent player in their area, boasting a workforce of over 1000 employees. With a robust presence in the market, the company prides itself on delivering high-quality products and exceptional customer service.
Description
This Customer Service Leader will take full responsibility of the entire Customer Service department. You'll manage a team as well as playing a hands on role with key business customer accounts.
The duties of this team starts at the point of order, and works closely with the customer right through to delivery of order in full.
- Provide leadership and guidance to the customer service team
- Develop and implement strategies to improve customer service
- Handle complex customer complaints and queries
- Measure customer satisfaction and analyse feedback
- Collaborate with other departments to ensure product and service delivery
- Train and develop team members to enhance their skills
- Participate in recruitment and performance evaluation processes
- Stay updated with the latest industry trends and customer service best practices
Profile
A successful Customer Service Manager should have:
- Proven experience in a managerial role within a customer service function within the Distribution / Manufacturing / FMCG sector.
- A thorough understanding of the entire order-to-delivery process, with a clear recognition of how a high-performing customer service team is essential to driving both operational efficiency and customer satisfaction
- Exceptional communication and leadership skills
- Ability to handle high-stress situations and make decisions under pressure
- Strong problem-solving skills and a customer-oriented mindset
- Excellent system abilities
- Data driven
Job Offer
Excellent role taking on a high potential department
- A competitive salary range of £55,000 - £60,000 per annum
- Full time office base in Oldham
- A chance to be a part of a thriving industry
- An inclusive culture that values employee contributions
- Opportunities for professional development and growth
- An engaging work environment
We encourage all candidates who meet the above criteria to apply for this exciting opportunity in the retail industry.