Posted by Pertemps Reading Royal Mail • £13.37/hr to £14.49/hr
About the role
You'll start your day for an hour or so in the local delivery office, sorting the mail for your route, before either taking out your van to complete your round or making your way out on foot.
You'll each be given a hand-held computer device to capture customer signatures for deliveries and the round will take around four hours to complete.
We're looking for a motivated Digital Customer Service Team Manager to lead, develop, and inspire a team of Digital Customer Service Advisors in delivering outstanding service to our customers.
Demonstrate exceptional communication and influence skills to inspire and guide the team, transforming complex or emotionally challenging situations into positive outcomes.
Lead a team of approximately 13 Digital Customer Service Advisors (CSAs), primarily handling customer interactions on social media, with occasional support on other channels such as voice.