Closing Date: 4th JuneLocation: NottinghamContract: Permanent, Full-TimeRecruitment Partner: Frankie McCallister-LyasOverview:Sitting within the Customer Marketing Operations Team, you'll be responsible for building and delivering a multi-channel CRM campaign.Working as part of the Customer Marketing Operations team, you will be responsible for multi-channel communications (Email, Push, In-app messages, Inbox etc).
You will develop expertise in the digital marketing journey, with full access to our digital marketing training programme, building excellent foundations for career progression.Key Responsibilities: Working with design and marketing to turn creative ideas into HTML for email and app.
You will have the opportunity to work with numerous stakeholders across the business as well as external vendors on exciting and cutting-edge technologies and play an integral part of implementing these in the day-to-day work.
Supporting the Customer Operations Manager with ongoing relationship management.
Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include: Supporting external partners with on-site training.
Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.
You'll also work with our data team and internal agency to create and deliver best in class email and direct mail campaigns.Key Responsibilities: Manage multi-channel (Email, Direct Mail, App Content) Loyalty campaigns to deliver Boots and No7 objectives.
Reporting to the Marketing Manager you will work cross functionally with internal and external teams, including wider marketing, trading teams and brand managers to deliver the best customer communications for No7 Beauty Company.
You'll also develop market leading CRM strategies aligned to brand and Loyalty objectives; delivering personalised beauty-led content, inspiring our customers.
Portfolio Project AssistantClosing date: 16th June 2024Recruitment Partner: Emily Smith-KennyAs the Portfolio Assistant, you will be responsible for the provision of high quality portfolio data, governance of key meetings, and will be the central point for portfolio administration activities across the entire team who develop and deliver new Boots & Exclusive branded products.About the roleReporting to the Portfolio Manager for Retail Owned Brands & Exclusive Brands, you will be part of the Portfolio team within the Technical Services function in Boots, working on a wide portfolio of beauty and personal care products in line with our 3 year plans.You will work cross functionally with a variety of stakeholders to ensure our projects are delivered on time, governed appropriately, and inspire others with your passion for being on the pulse with accurate management of information and attention to detail.
Some of the tasks and responsibilities include: Data management & reporting Coordination of key governance/steering meetings Coordination, collation and distribution of project and product information Administration support IT system support and management Managing stakeholdersWhat you'll need to have Keen to get involved and bring new ideas Excellent verbal and written communication skills Great at building relationships - you will be working with many stakeholders at one time Great numerical and analytical skills, with a keen eye for detail & data accuracy Strong administrative, organisational and time management capabilitiesIt would be great if you also have Experience of using all Microsoft Office applications, especially Teams, SharePoint, Power Bi, Excel , as well as bespoke systemsOur benefits Discretionary annual bonus Generous employee discounts Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why BootsAt Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Responsible for creating, owning and running project plans for on larger, more complex and/or critical projects.Build project plans according to establish process, but adapting to specific client and timingNegotiate resource time and commitment with operations team according to client needResponsible for ensuring project runs to schedule and deliverables land on timeSupports client manager in project comms, but may need to communicate directly with clientsInvolved more directly in checking and delivery of assets to clients and to and from other agencies and media partners across multiple platforms, than a conventional project manager
We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.The Agency Project Manager is the key connector between the client managers, external agencies and resource management teams on larger, more complex and/or critical projects.
They are responsible for managing and supporting the delivery of assets to brief owner or channel and also connect across agencies including media buying and production to ensure all deliverables are correctly defined, created and land on time.
The Agency Operations Specialist supports the Head of Agency Operations in managing multiple complex systems and processes that support the efficient operation of the B-Hive, its internal clients and other partner agencies.
About the role:The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand.
We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.
Boots Retirement Savings PlanDiscretionary annual bonusGenerous employee discountsEnhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a childFlexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
Closing Date: 22nd MayLocation: Nottingham, Full-TimeContract: PermanentRecruitment Partner: Frankie McCallister-LyasAbout the role:You will provide proactive, efficient administration and organisational support to the Boots UK Chief Marketing Officer and one of their direct SLT.Through the use of exceptional planning and prioritisation, the role will effectively and efficiently support IUR leaders to deliver their business priorities.
The role is fundamental as it creates the space and time for our leaders to focus on our people and deliver for the business.Key Responsibilities: Complex diary management and meeting organisation, ensuring meetings are arranged according to business priorities, adapting calendars to accommodate urgent and last-minute requests To be the first point of contact on behalf of the executive member for stakeholders across the business Be prepared to deal with sensitive information and maintain the highest levels of confidentiality, including potential non-disclosure programmes Provide general admin support e.g.
This is an exciting opportunity to join our team of Performance Marketing specialists on a
Basis as a Search Specialist.We are looking for a creative individual support in developing the Search roadmap for the No7 Beauty Company E-Commerce websites in accordance with brand and commercial objectives, taking particular responsibility for driving growth in organic search through content and technical SEO enhancements.
As customers are changing, so are we: focusing on really understanding our customers' needs and making the most of our great products and services to optimise the online shopping experience and drive growth.
About the opportunity
The Ecommerce Trading & Optimisation Lead will represent their brand across the various categories in which it plays.
The role is based in Nottingham, however, travel to London to liaise with brand partners may be required.