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Are you a highly skilled, flexible and dynamic Maintenance Repairs Administrator looking to work for a reputable Housing Association based in Bromley? Adecco Housing is seeking an experienced Maintenance Repairs Administrator on a temporary basis (potential temp-perm) to provide a high quality first point of contact for residents, visitors and callers contacting or visiting the organisation, with lead responsibility for maintenance administration and reception. Working within a small organisation means that you will have the unique opportunity to understand, and shape, the Association and make a real difference to the organisation and the tenants. INTERVIEWS ASAP - SALARY £26,000-£29,000 (Depending on Experience) (THIS IS A F/T OFFICE BASED ROLE) You will provide a comprehensive administrative service within a small housing and maintenance management team and administrative support across departments to maintain service delivery Ensure effective management of information and that systems are implemented and maintained to facilitate the work of the Housing and Maintenance Departments. Provide a high-quality welcome and first point of contact for residents and other callers contacting or visiting the association. Dealing with a broad range of day to day enquiries, and repairs enquiries from residents, family members and contractors. You will deliver an efficient repair call service, maintain records and databases accordingly. Cover and support with housing management, leasehold management, letting and sales service to our customers and residents as directed by the Housing Officer. KEY TASKS, DUTIES & RESPONSIBILITIES First point of contact for head office via phone, email and welcome visitors to head office and other offices across the site. Day to day administration including photocopying, logging and distributing incoming and outgoing post, e-mails and general office duties. Manage all reported maintenance logging these accurately in line with agreed system procedures, ensuring an effective liaison with residents, contractors and relevant other parties to secure access and ensure a timely response to the maintenance request. Work with Maintenance Manager and Housing Officer on review of contractors performance and production of satisfaction surveys and performance reports. With the Housing Officer, complete estate inspections and action plans as appropriate. Maintain an effective key management system, ensuring general, void and tenanted keys are securely held and correctly tracked at all times. Handle all the administration relating to regular team meetings, including booking meeting rooms, circulating all papers and taking minutes. Manage resident enquiries, queries and complaints, relating to maintenance. Receive all posts daily, ensuring they are accurately recorded and assigned to the relevant department/officer and tracked to ensure they are dealt with within the agreed timescale. We are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role. Don't miss out on this fantastic opportunity to join the team as a Maintenance Repairs Administrator, click 'Apply' now!
Maintenance Administrator £24,000 - £26,000 Mon-Fri Progression Company Benefits Hertford Are you a Maintenance Administrator or similar looking to join a growing electrical contractor offering a stable, permanent role with an excellent working environment, good company culture and no weekend hours? On offer is the opportunity to join one of the fastest growing Electrical Contractors in the London area, who have had a big uplift in work, gaining extra service contracts in both domestic and commercial sectors, due to this they are looking to add another client relationship administrator to the team. This varied role will see you responsible for co-ordinating and scheduling electrical testing appointments on behalf of residents and property managers both via email and over the phone, updating job management systems, uploading reports, sending confirmation letters and texts and being one of the first ports of calls for any client issues. This role would suit a Maintenance Administrator or similar looking for a stable, permanent role with a company who have a great culture and future opportunities to increase your responsibilities. The Role: Arrange and Schedule Electrical testing appointments Updating job management system, uploading reports Client communication - residents and PM's Handling complaints via phone / email Mon-Fri - 40 hour week The Person: Maintenance Administrator or similar Background in Scheduling or Co-Ordination Commutable to Hertford Reference: BBBH13798A Keywords: Admin, Administrator, Co-ordinator, Maintenance, Electrical, Contractor, Electrician, Scheduling, Customer Service, Hertford, London
Job Type: Temporary (Potential for Permanent in the future) Location: West Wickham Hours: Monday to Friday, 9am-5pm Hourly Rate: £14 - £18.50 (Depending on Experience) We are currently seeking a Maintenance Repairs Scheduler to join our small, community-focused team on a temporary basis, with the potential for a permanent role in the future. Our non-profit housing association is dedicated to providing good quality, affordable homes for older people in West Wickham and Bromley. This role is crucial in ensuring the smooth operation of our maintenance and housing management services. Day to Day of the Role: Serve as the first point of contact for our head office, handling phone, email, and in-person enquiries, and providing a warm welcome to visitors. Perform a variety of administrative tasks including photocopying, managing incoming and outgoing post, emails, and general office duties. Ensure all void properties are prepared for new residents, including the management of compliance certificates and related maintenance works. Log maintenance reports accurately, coordinate with residents and contractors, and ensure maintenance requests are addressed promptly. Review contractor performance, conduct satisfaction surveys, and generate performance reports. Monitor external contractors, manage work orders, and liaise with the finance department for invoice processing. Conduct resident satisfaction surveys and assist with compliance and Health & Safety requirements. Schedule and manage both reactive and planned maintenance, organising work plans for the operative team. Support the Maintenance Manager and Housing Officer with estate inspections and void management. Manage facilities at the head office and maintain an effective key management system. Organise and administer team meetings, including booking rooms, circulating papers, and taking minutes. Handle resident enquiries, queries, and complaints related to maintenance. Process daily post and ensure it is directed to the appropriate departments in a timely manner. Maintain office supplies and equipment, ensuring cost-effectiveness. Required Skills & Qualifications: Experience in property management, ideally within the social housing sector. Strong administrative skills with the ability to manage multiple tasks efficiently. Excellent communication skills and a commitment to providing high-quality customer service. Proficiency in using office software and systems. A team player with the ability to work independently when required. Familiarity with Health and Safety, Risk Management, and Data Protection policies. To apply for the Maintenance Repairs Scheduler position, please apply.