Are you a highly skilled, flexible and dynamic Maintenance Repairs Administrator looking to work for a reputable Housing Association based in Bromley? Adecco Housing is seeking an experienced Maintenance Repairs Administrator on a temporary basis (potential temp-perm) to provide a high quality first point of contact for residents, visitors and callers contacting or visiting the organisation, with lead responsibility for maintenance administration and reception.
Working within a small organisation means that you will have the unique opportunity to understand, and shape, the Association and make a real difference to the organisation and the tenants.
INTERVIEWS ASAP - SALARY £26,000-£29,000 (Depending on Experience)
(THIS IS A F/T OFFICE BASED ROLE)
- You will provide a comprehensive administrative service within a small housing and maintenance management team and administrative support across departments to maintain service delivery
- Ensure effective management of information and that systems are implemented and maintained to facilitate the work of the Housing and Maintenance Departments.
- Provide a high-quality welcome and first point of contact for residents and other callers contacting or visiting the association.
- Dealing with a broad range of day to day enquiries, and repairs enquiries from residents, family members and contractors. You will deliver an efficient repair call service, maintain records and databases accordingly.
- Cover and support with housing management, leasehold management, letting and sales service to our customers and residents as directed by the Housing Officer.
KEY TASKS, DUTIES & RESPONSIBILITIES
- First point of contact for head office via phone, email and welcome visitors to head office and other offices across the site.
- Day to day administration including photocopying, logging and distributing incoming and outgoing post, e-mails and general office duties.
- Manage all reported maintenance logging these accurately in line with agreed system procedures, ensuring an effective liaison with residents, contractors and relevant other parties to secure access and ensure a timely response to the maintenance request.
- Work with Maintenance Manager and Housing Officer on review of contractors performance and production of satisfaction surveys and performance reports.
- With the Housing Officer, complete estate inspections and action plans as appropriate.
- Maintain an effective key management system, ensuring general, void and tenanted keys are securely held and correctly tracked at all times.
- Handle all the administration relating to regular team meetings, including booking meeting rooms, circulating all papers and taking minutes.
- Manage resident enquiries, queries and complaints, relating to maintenance.
- Receive all posts daily, ensuring they are accurately recorded and assigned to the relevant department/officer and tracked to ensure they are dealt with within the agreed timescale.
We are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role.
Don't miss out on this fantastic opportunity to join the team as a Maintenance Repairs Administrator, click 'Apply' now!