As a Service Advisor you will be dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective manner to other members of staff to achieve a high standard of customer satisfaction.
Responsibilities of a Service Advisor
To improve profitability, focus on promoting products and services, implementing service promotions, and cultivating business relationships, while ensuring accurate invoicing, job costing, and thorough handling of bookings.
Additionally, prioritize personal development to enhance customer satisfaction and operational efficiency.
You really will be working on the front line and be the face of Thames Water to our customers.
Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.
What you'll be doing as a Customer Sampling Technician
You will take part in an out-of-hours roster which includes weekends working on a rota.
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
In return, we offer a salary range of £31,127 - £33,911 (negotiable) plus up to 3% Bonus (£1,017), Company Pension (3% ER), 20 Holiday Days Bank Holiday, and benefits catalogue.
Have you worked in an engineering inventory control / stores management role in an engineering environment?