Position: Service Advisor
Location: Sunbury
Salary: On Application
Duration: Permanent Full Time
Hours: Monday-Friday, 8am to 6pm (One Saturday every 4 weeks)
Overview of a Service Advisor
As a Service Advisor you will be dealing with customer requirements for service and vehicle repairs in an efficient and courteous manner, ensuring customer requirements are fully understood and communicated in an effective manner to other members of staff to achieve a high standard of customer satisfaction.
Responsibilities of a Service Advisor
- To improve profitability, focus on promoting products and services, implementing service promotions, and cultivating business relationships, while ensuring accurate invoicing, job costing, and thorough handling of bookings. Additionally, prioritize personal development to enhance customer satisfaction and operational efficiency.
- Make sure customer needs are met with professionalism, maintain high standards of service and housekeeping, accurately manage records and follow-ups, optimize workshop utilization, and address customer queries while staying updated through training and adhering to company policies.
- Ensure effective cost control by coordinating with the Accounts department, accurately processing payments, obtaining confirmations for major repairs, collecting payments for cash sales, and striving to achieve first-time fix rate targets.
- To ensure the customer area is always well-staffed for a welcoming experience and maintain a positive attitude toward both customers and staff.
- Confirm that customers are informed of repairs, costs, and payment methods, obtaining their approval and maintaining accurate documentation. Update customer records, process claims promptly, and collaborate on database management for improved customer care.
- Facilitate effective communication and oversee customer satisfaction by documenting any refusals of essential repairs while supervising vehicles and maintaining a clean reception area. Present promotional materials and uphold professionalism to enhance the dealership's reputation.
Benefits
- Enhanced Holiday Entitlement 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
- Business social events
Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant Charlie Shepherd