Collaborating with the Complaints and Quality Assurance Officer and Team Manager for a smooth process.
Managing complaint investigations and maintaining compliance.
General
We are seeking a Complaints Coordinator responsible for the effective logging and investigation of complaints, ensuring alignment with policies and regulatory standards.
Positioned in the Strategy Directorate, the Parliamentary and Public Accountability team provides a centralised service working directly with requesters, regulators, OGDs, Ministers'/CEO offices, Parliament and members of the public in the delivery of UKHSA's obligations with respect to Parliament and the public.
The team works collaboratively across the whole of UKHSA to provide a high-quality service to all of our customers in line with UKHSA's values and our key performance indicators.
Strategy, Policy and Programmes Group sets the strategic direction for UKHSA, supports the organisation to deliver the business plan and evaluates performance of delivery.
As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service.
This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner.
You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business.
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
Complaints Manager - Slough 40-42k plus car and great benefits.
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to the companies processes and policies.
Reporting directly to the Group Head of Membership & Customer Relations, the successful candidate will be responsible for administering and resolving customer complaints against GGF members efficiently and effectively.
This role involves acting as an intermediary between customers and GGF Members, ensuring fair and satisfactory resolutions to complaints while upholding the organisation's standards of service.
We are seeking a dedicated Customer Relations Coordinator to join our Membership & Customer Relations team.
I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints.
Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.
You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses.
The post holder will be line managed by the Complaints Delivery Manager and together ensure we meet its duty to investigate complaints.
The post holder will maintain and develop systems for the effective management of complaints, comments and compliments on our services from patients and the public, ensuring that this is done in keeping with our Complaints Policy and Department of Health guidance.
The post holder is pivotal in supporting the Complaints Manager in providing quality assurance in relation to patient experience and improving commissioned services to patients.