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Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast paced operations support Team in Greenham on a Part Time (12 month) Fixed Term Basis. The working hours will be 30 hours per week and we can be flexible around days, this can be discussed at interview stage. Salary - Part Hours £19,459 - £22,703 - (Full Time Equivalent - £24,000 - £28,000) About Sovereign Network Group (SNG) We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) an organisation that takes the best of both and makes it even better. The Role Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works. Responsible to deliver the right outcome for our customer Provide a first point of contact within your area for business partners Assist in complaint and query resolution To manage a diary and bookings schedule for the team Complete required administration tasks Seek opportunities to improve performance and offer solutions Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders What we look for Solid experience in administration within a busy customer focused role Some understanding of building maintenance terminology preferred Experience of using several different computer systems Ability to manage your own work load Strong customer service focus & confident telephone manner The ability to think quickly and clearly and work well under pressure Empathy and a passion for helping people As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors Rewards package £450 yearly flexible benefit pot to use against benefits of your choice 25 Days Holiday (pro rata Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package Generous company pension scheme, matched up to 12% Flexible working Recognition scheme Wellbeing discounts At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives. What you'll be doing We are looking for a Contractor Liaison Co-ordinator on a part time basis for a 1 year fixed term contract. In this role you will undertake effective coordination of repairs and maintenance works, administrative duties and financial and statistical functions in support of all repairs and maintenance contractors providing excellent planned maintenance, responsive repairs, empty homes, compliance and grounds services to all of our customers. Assist Planners and Supervisors in co-ordinating and monitoring the responsive repairs services delivered by contractors, effectively responding to queries. Liaise with Contracts Manager (Responsive Repairs Contractors), Operational Supervisors, contractors, Planners, CRC and customers to provide information and support to them as required. Provide regular progress reports to the Planner Supervisor, Contracts Manager (Responsive Repairs Contractors) and the Operations management team in relation to service delivery Raise orders for works as requested by the Planner Supervisor or Contracts Manager (Responsive Repairs Contractors) and apply all job costing information accurately and in a timely manner to works in progress or completed jobs, forwarding to the appropriate person or team. Liaise with Contracts Manager (Responsive Repairs Contractors) and Planner Supervisor to ensure all repairs feedback is actively dealt with and follow up actions in place to improve the customer satisfaction. Requirements What we're looking for Experience of office systems and procedures High level of computer literacy including a good working knowledge of Microsoft Office packages (Word, Excel and Outlook). Able to prioritise work and manage conflicting deadlines. Experience of working in a customer focused environment. Self-motivation with the ability to use own initiative. Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis. Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we're always open to new ideas or ways of working. Please note the following: this role will be on a part time basis working Mondays and Fridays, 12.5 hours a week, for a 1 year fixed term contract. Initially for the first 2 weeks hours can be increased for training purposes. Although we have a hybrid working structure, for the 6 month probation period of this role, it will be office based. Benefits The salary for this post will be £27,405 pro rata Per Annum (pro rata figure: £9258) Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme CHParticipate volunteering programme Competitive pension scheme 25 days annual leave pro rata per annum, plus bank holidays and 3 extra days between Christmas and New Year. 12.5 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP. We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.