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Job Title: Customer Service Representative Location: Epsom, Surrey Salary: £25k Benefits Training Are you passionate about delivering exceptional customer experiences? Ready to embark on a rewarding career in the dynamic world of financial services? Look no further - this opportunity as a Customer Service Advisor is tailored for you! Job Description: Provide efficient and effective administration and customer service of Mortgage and Savings Accounts. The work is varied consisting of telephone and administration-based work, providing first class customer service to existing customers on both mortgage and savings products. This is an ideal opportunity for someone looking for a new and varied challenge. This is a full-time role comprising 37.5 hours a week, worked Monday to Friday on a shift basis between the hours of 8.00am to 5.30pm. You will also be required to work one Saturday a month, between the hours of 9.00am to 12.00pm, for which an additional allowance is paid. The role is split 50/50. So, in the morning the team are split in 2 where one half of the team take the phone calls whilst the other work through the admin and then in the afternoon they swap. When experiencing a high volume of calls, the representatives who are doing the admin will need to keep an eye on the phones and jump on the phones when the call queues are increasing. And then once the calls have decreased, they can go back to their admin. Impactful Role: As a Customer Service Advisor in the financial services sector, you'll play a pivotal role in assisting clients with their inquiries, ensuring their financial needs are met with precision and care. Growth Potential: Join a company that values your professional development, who provide extensive training and growth opportunities, empowering you to excel in your career. Dynamic Environment: Experience the thrill of a fast-paced environment, where each day presents new challenges and opportunities. Your problem-solving skills will shine as you navigate diverse customer scenarios. Team Collaboration: Work alongside a passionate and supportive team that thrives on cooperation. Your insights will contribute to a collective effort to deliver top-notch financial solutions. Client Satisfaction: Help us maintain our reputation as a customer-centric financial services provider. Your dedication to customer satisfaction will be the cornerstone of our success. Customer Service Representative Benefits: 22 days holiday 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays What You'll Bring Exceptional Communication: Your clear and effective communication skills will create positive interactions, building trust and rapport with clients. Financial Acumen: While you don't need to be a finance expert, even better if have a basic understanding of financial services will help you navigate customer inquiries more effectively. Empathy: Your ability to understand clients' perspectives and tailor solutions to their needs will set you apart as a Customer Service Advisor. Problem-Solving: Quick thinking and adaptability will be your allies as you find solutions to unique customer challenges. Customer Service Reprasentative Requirements Strong phone etiquette and communication skills Good keyboard and IT literacy (including the use of Microsoft Office, Outlook, Word and Excel) Previous customer service with at least 1 years' experience of working in a call centre Previous telephone-based sales experience within a bank, building society, insurance or other relevant environment would be a bonus Join The Team Today! Step into the world of financial services and make your mark as a Customer Service Advisor. Unlock a future filled with growth, fulfilment, and the chance to make a real difference in people's lives. Ready to embark on this exciting journey? Apply now to become a part of a dedicated team and begin your transformation into a Customer Service Advisor in the financial services industry. For inquiries, contact Hannah Vincent on Don't miss out on this exceptional opportunity to shape your career while being a trusted resource for clients in financial services. Apply today and take the first step toward a brighter future! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Job Title: Client Services Manager Job Overview We are a bespoke electronic security provider working predominantly in central London and are looking for a dynamic and commercially strong operator with an entrepreneurial spirit. You must have an enquiring mind and a huge amount of common sense to fit into our family run business. As a Client Services Manager, you will be responsible for overseeing and managing all aspects of client relationships, ensuring satisfaction, retention, and growth. You will act as one of the main points of contact between the company and its clients, advocating for client needs within the organization and ensuring that client expectations are met or exceeded. Responsibilities: 1. Client Relationship Management: Develop and maintain strong, long-lasting relationships with clients. Act as one of the primary points of contact for client inquiries, requests, and escalations. Understand clients' needs and objectives and communicate them effectively to internal teams. Regularly check in with clients to assess satisfaction and identify opportunities for improvement. 2. Service & Help desk: Working with our Client Service Co-ordinator, you will be managing our ticketing system on the relevant CRM, ensuring all client tickets are acknowledged within SLA and engineers are co-ordinated to attend where necessary. Ensure all call are answered professionally. Ordering equipment for remedial works. Managing Planned Preventative Maintenance visits with our clients. Providing quotes as and when required. Performance of handovers to and from our control room in the morning and afternoons. 3. Opem external & internal stakeholder management: Management and overseeing of a well-established control room that monitors all our client security systems. Managing all our 3rd party contractors where required including a guarding contract that we manage for one of our largest clients. Working with the Managing Director on several of our client accounts and attending meetings and taking minutes where required. 4. Client Communication: Communicate proactively with clients to provide updates on projects, address concerns, and gather feedback. Serve as a liaison between clients and internal teams, ensuring clear and effective communication on both sides. Prepare and deliver regular reports and presentations to clients on project status, performance metrics, and strategic recommendations. 5. Client Retention and Growth: Identify opportunities to expand services or upsell additional products to existing clients. Develop strategies to increase client retention and loyalty. Collaborate with sales and marketing teams to generate leads and acquire new clients. Qualifications: Must have at least 5 years' experience in a similar role Proven experience in client services, account management, or a related role. Excellent communication and interpersonal skills. Strong project management skills, with the ability to multitask and prioritize. Analytical mindset with the ability to interpret data and make strategic recommendations. Knowledge of the industry or market served by the company would be an advantage. Proficiency in CRM software and Microsoft Office Suite. Skills: Exceptional customer service skills. Strong negotiation and conflict resolution abilities. Detail-oriented with excellent organizational skills. Ability to work independently and collaboratively in a team environment. Adaptability and flexibility to navigate changing client needs and priorities. Leadership qualities with the ability to inspire and motivate team members. Conclusion: The role of a Client Services Manager is pivotal in maintaining positive client relationships, driving client satisfaction, and contributing to the overall success and growth of the company. A successful candidate for this role will possess a combination of strong interpersonal skills, strategic thinking, and a customer-centric mindset.
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This position requires excellent communication skills, both verbal and written, as well as the ability to multitask and problem-solve in a fast-paced environment. Duties: - Ensure inbound and outbound calls are handled efficiently and professional manner - Provide accurate information regarding products, services, and company policies - Identify customers needs, research every issue and help provide appropriate solutions - Perform data entry tasks to update customer information in the system - Build sustainable relationships and engage customers by going the extra mile - Resolve customer complaints or issues in a timely and satisfactory manner - Collaborate with other departments to ensure customer satisfaction - Be able to navigate inhouse CRM systems effectively Requirements: - Previous customer service experience - Excellent phone manner and communication skills - Proficient in data entry and computer skills - using MS Office - Strong problem-solving and analytical skills - Ability to work well in a team environment We offer competitive pay rates and benefits packages for our Customer Service Representatives. If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this position. Job Types: Full-time, Permanent Pay: £24,000.00 per year Expected hours: 37.5 per week