Working on a hybrid basis, the Customer Service Advisor will work 37.5 hours a week, between the hours of 8am and 8pm Monday to Friday, 10am-2pm Saturday (on a rota).
A fantastic opportunity for a Customer Service Advisor to join a progressive, innovative company with 25 years' industry leading experience.
Based within exceptional, modern offices, the Customer Service Advisor will be rewarded with 23 days' holiday, increasing with service to 30 days; quarterly staff awards and long service rewards; company events; free onsite parking; a healthcare cashback scheme; life assurance; and genuine career opportunities.
We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.
About the role
Working as part of a team you will be working in a dynamic, fast paced environment where no two days are the same.
You will serve as the primary point of contact for customers who have issues with the companies products or services, working to resolve their complaints while maintaining a positive customer experience.
As a Customer Service Executive, you will be responsible for handling and managing customer complaints and concerns in a timely and efficient manner and within minimum standards and regulatory timeframes.
Job Description
Receive and respond to customer complaints via various communication channels, including phone calls, emails, and social media platforms.
Our client is eager to hire retailing talent to their business initially in the capacity of a Luxury Jewellery Sales Consultant.
General
Our client is a made-to-order diamond jeweller which is determined to grow their client accessibility nationwide, be it online or in-store.
Possessing jewellery crafting experience that spans a couple of centuries, they are uniquely market placed to fulfil every customer's unique jewellery wearing dream.