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An exciting opportunity has arisen for a Customer Relationship Manager to join this growing private healthcare company who are based in Pangbourne. Job Type: Permanent position Location: Pangbourne, office based Salary: £26,000 - £36,000 (depending on experience) Working Hours: Monday - Thursday 8am - 5.15pm / Friday 8am - 4pm As the Customer Relationship Manager, you will be responsible for: You will be the Brand Ambassador and Customer Service Lead Training and mentoring all staff on the client journey and communication. Have an understanding of sales and marketing. To create and manage a client journey pipeline. To create and manage and grow a referral journey pipeline for referring Clinicians from outside the business. Organise and host open days and study clubs. Experience of leading and managing a team The successful candidate will have the following related skills / experience An outgoing friendly "people person" is essential for this role. A team player and willingness to support where needed. Confident communicator all levels To be able to build rapport and have an understanding and empathy towards clients. Previous experience within a customer service role is essential. Experience of leading a small team and mentoring the team where necessary An understanding of up selling where necessary The ability to grow relationships both internally and externally. Proficient on MS Office including Word & Excel
Your Company: A fantastic opportunity has become available within a fast-growing technology and IT company who are searching for a Customer Relationship Manager to join their team located in the Greater Southampton area. For years now this company provided excellent services to their customers, ensuring that their clients' needs are catered to from inception to the point of implementation and then afterwards during aftercare. They place their customers at the centre of what they do and are constantly finding and developing new and innovative IT and technological solutions. Your Roles & Responsibilities: While in this role your duties may include but are not limited to: Working alongside internal departments and teams to help manage the customer base and ensure customer satisfaction is the upmost priority Utilising the correct sales processes and procedures to ensure consistency with customers Co-ordinating and liaising with colleagues and external suppliers to ensure that supplies of goods are delivered on time and within budget Effectively managing expectations when arranging delivery times and communicate this information to relevant parties internally Holding frequent meetings, as often as necessary, with customers Being a point of contact for customer service complaints and ensure these are dealt with quickly and effectively Working to agreed SLA's and OLA's to provide good service What you will need to Apply: The ideal candidate for this role would preferably have exposure to a previous similar account management role or experience in a relevant work environment for example within an IT company. You should have excellent communication skills, both verbal and written, and pride yourself on your ability to create and maintain a strong rapport with customers or clients. Customer satisfaction should be at the top of priorities, and you should be a great team player, working well with your colleagues and internal teams as well. Alongside these skills you should also be organised and have an excellent attention to detail. What you will get in Return: For the successful candidate, a salary of up to £26,000 is available alongside a package that includes 25 days holiday and a market rate pension scheme. The business provides excellent learning and development opportunities and really value their employee's future progression and as such look to present strong progressive career opportunities as well, ensuring that their employees are able to define their careers and futures in whichever way they wish. They have a very comfortable work environment for their staff to operate in which is centred around promoting energy and enthusiasm as well as ensuring that every staff member is well supported to do their role. If this excellent opportunity interests you then please don't hesitate to apply today!