R13 Recruitment are proudly collaborating with an award-winning organisation in the international travel sector in their recruit for a Customer Relations Manager, who will focus on the effective management of complaints. You will have strong customer service skills and a passion for providing great service, and will be joining an exciting organisation that really values their contact centre team and offers a fantastic chance to develop your skills.
This is a permanent position, offered on a full time or part time basis. The offered salary for this position is £24,000 to £26,000 depending on experience.
The Company
They are multi award-winning, family run organisation in the international travel sector. They are an independent business, who put the customer at the core of everything they do, hence their tremendous success in the industry.
The benefits
- 25 days annual leave + bank holidays
- Company pension scheme
- Parking available
- Company events
The day to day
- Effectively handling customer complaints, providing swift resolutions where possible.
- Monitoring, managing and reporting on complaint case workloads.
- Reviewing current processes and seeking ways to improve.
- Identifying opportunities to prevent future negative issues and complaints.
- Acting as a mediator, understanding the facts and gaining a full assessment of the issues that have arisen.
- Liaising with both customers and providers.
- Taking responsibility for the decisions you make, aiming to make the best choice for customers and suppliers.
You will have/be
- Previous customer service experience and a passion for providing great service.
- Experience with complaint handling.
- Confident on the phone, with a great telephone manner.
- Effective rapport building skills, with the ability to liaise and negotiate with all types of customers.
- Excellent written and verbal communication skills.
- Computer literate with a good grasp on Microsoft Office applications.
- A keen eye for detail.
- A team player.
- Flexible and adaptable to company and team needs.
How to apply
To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Recruitment Manager at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.