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Overview The role of Application Engineer is to develop engineering solutions using company products or board sets to meet customer needs. The role involves all aspects of engineering projects including assessing customer requirements, developing customer hardware and software solutions, supporting customers, and writing technical documentation. The role requires in-depth understanding of the functionality and use of the company's products and board sets and how to adapt them for new applications. It requires international travel. Duties and responsibilities ?Investigate requests for the development of solutions to meet customer applications, originating from customers or internally from Product Management. Undertake investigative / feasibility work to develop solutions. Plan and cost projects; provide information to Sales for quotation. Develop application solutions through developing new hardware and software, configuring products, and integrating 3rd party products. Test and maintain hardware and software, including release process, version control, and bug management. Write and maintain documentation for designs to describe functionality, use and reasons for design decisions. Perform acceptance testing of application solutions to verify correct operation, prior to release to the market. Resolve any issues found before providing to customers. Manage projects and work as a team member on projects; plan, track and manage development tasks. Work to deadlines and adapt plans as necessary to meet project objectives. Work collaboratively with people inside and outside the company, and coordinate other departments involved (such as R&D) to successfully achieve outcomes and results. Use company procedures, processes, and consistent styles. Write, issue and update hardware and software documentation; adhere to coding standards when developing software. Maintain traceability, update documentation, use version control for all document changes. Provide expert help for the Support team to help address customer problems with the use of solutions developed by Application Engineering. Capture and communicate ideas and technical information on solutions, their performance and application, verbally and in written technical documentation, and provide internally (Marketing, Sales) and externally to customers and Representatives. Write technical articles and application notes for customers and for publication. Support promotion of company application engineering capability at industry exhibitions. Manage customer relationship for application engineering projects: Build and maintain a strong working relationship with the customer to understand their needs and communicate that within the company. Experience: Embedded Firmware Development: Can develop real-time embedded firmware in C/C covering the full design life cycle; Has working experience with firmware release process, version control, and bug management. Hardware Development: Working experience with schematic capture, building and debugging circuits; Can use standard electronics principles to prove robustness of designs. Electronics Knowledge: Good design knowledge of digital and analogue electronics, and software design using C/C. Project Management: Able to demonstrate successful outcomes on working on a project either autonomously or as part of a larger team; Experience working within an agile, continuous delivery environment. Procedures and Processes: Appreciates the benefits of working to defined processes; Prior contact using systems for software version control, issue tracking, planning would be a benefit, with an emphasis on using these tools to collaborate in a smooth fashion. Tools and Technologies: Able to specify, install, use and maintain tools and technologies (e.g. development environments) needed for software development. Education: Minimum of a 2:1 degree in a relevant field (for example, but not limited to, mechatronics, electronics, AI, robotics). This would ideally suit someone looking to move into their second job, but graduates would be considered. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Our client is seeking a Lead Application Support Engineer to take the helm of designing and managing top-tier application solutions. This role places you at the forefront of both on-premise and cloud-based applications, ensuring adherence to stringent cyber security standards. You will shape and manage an efficient Application Support Team, providing comprehensive reports on team performance while ensuring optimal application availability within set financial parameters. LEAD APPLICATION SUPPORT ENGINEER Salary: up to £58,000 Car Allowance Location: Newton-Le-Willows (Hybrid 2-3 days onsite per week) Keywords: Application Support, Cloud-based Applications, Cyber Security, Team Management Our client is seeking a Lead Application Support Engineer to take the helm of designing and managing top-tier application solutions. This role places you at the forefront of both on-premise and cloud-based applications, ensuring adherence to stringent cyber security standards. You will shape and manage an efficient Application Support Team, providing comprehensive reports on team performance while ensuring optimal application availability within set financial parameters. Additionally, you will propose, define, and manage plans for regular updates and upgrades to application software. Designing and managing top-tier application solutions Ensuring adherence to stringent cyber security standards Shaping and managing an efficient Application Support Team What you'll do: As a Lead Application Support Engineer, your role will be pivotal in managing both on-premise and cloud-based applications. You will ensure that all applications are available and performing optimally within set financial parameters. Your leadership skills will be utilised in shaping an efficient Application Support Team, defining support models, operational processes for new services developed, as well as managing any escalations linked to them. You will also be responsible for proposing, defining, and managing plans for regular updates and upgrades to application software. Manage and maintain cloud-based applications Ensure adherence to information security, corporate governance, policies and standards Work closely with the Head of IT Services to support develop and deliver IT strategies that align with the company's goals and objectives Act as the technical lead for the on-premise and cloud application estate Manage the Application Support Team, helping to define the support model and operational processes of new services developed Provide accurate reporting on the performance of the Application Support team Ensure the availability and performance of the on-premise and cloud application estate meets business needs whilst delivering within financial budgets Propose, define, and manage plans to update and upgrade application software across the estate regularly What you bring: The ideal candidate for this Lead Application Support Engineer role brings a wealth of experience in SQL, Salesforce, Dynamics 365. With a strong technical background, you have hands-on accountability for the application estate. Your exceptional leadership skills have been honed through effectively managing teams. You have a proven ability to provide technical delivery, strategy, and leadership across an Application Support Team. Your experience extends to supporting the design of best in breed application solutions and ensuring that applications adhere to expected levels of cyber security. Proven experience in SQL, Salesforce, Dynamics 365 Strong technical background with hands-on accountability for the application estate Exceptional leadership skills with experience in managing a team effectively Ability to provide technical delivery, strategy and leadership across an Application Support Team Experience in supporting the design of best in breed application solutions Proven track record in ensuring that applications adhere to expected levels of cyber security What sets this company apart: Our client is a leading company with a strong commitment to innovation and technology. They offer an inclusive and collaborative work environment where every team member's contribution is valued. Their focus on employee development and training ensures that you will have the opportunity to grow and advance your career. They are committed to providing a healthy work-life balance, recognising the importance of flexibility in today's fast-paced world. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates