We have an exciting opportunity available for 2nd line helpdesk/desktop support position.
Avanti Recruitment is seeking a 2nd Line service desktop support consultant to come in and help the team with bandwidth and day to day troubleshooting with ticketing requests.
Technical Support Engineer (1st/2nd End User Support)
The role and company
Global Professional Services company requires a Technical Support Engineer/ End-User Support person, to work within the company's London office, providing 1st/ 2nd Line applications and system support duties from deskside or via MS Teams, encompassing computer software and hardware, network operating systems, PC applications, Internet services, multi-media, and messaging software, Assumes ownership role on providing applications and systems support, MS Teams, application and knowledge of network systems.
You will be working in a team of 5 (UK and international based).
Senior 2nd Line Support- Windows, Higher Education-ITIL- Essential Experience
Experience and knowledge of providing 2nd line support on enterprise level applications, IT and Audio Visual technologies.
General
The Senior 2nd Line Support Engineer will be responsible for providing advanced technical support to the end users of our services, ensuring the stability and efficacy of the client's IT systems across (networking, SharePoint, user account management, O365, Advanced Audio-Visual, Applications).
Senior 2nd Line Support Engineer with experience of supporting enterprise level software systems, ideally within a Higher Education environment, within Microsoft, MAC operating systems and associated core software is urgently needed to work for our higher education client.