Posted by Trinity Resource Solutions • £28K/yr to £30K/yr
General
We are looking for a German speaking 1st Line Technical Support Analyst to provide excellent technical support, customer service and advice on all technology related issues for our client retail businesses across Europe and the UK
You will be accountable for
Providing technical support to European and UK bsuinesses, Field Consultants, retail staff via phone or email as first point of contact, escalating complex technical/digital issues to senior team members as in when required.
Escalating hardware related issues to vendors and Point Of Sale software issues.
This is a lovely BILINGUAL GERMAN/ENGLISH customer care role in which you will use your fluent GERMAN to support restaurant & hotel clients.
This is NOT a call centre role and you will get only 10-12 calls a day .
The job hybrid with 3 days in the office a week and you will be supporting restaurants across the DACH region with any help that they may need to set up training etc .
Posted by Trinity Resource Solutions • £12/hr to £15/hr
General
This role is a 3 month contract.
Our client is an Independent arm of a global franchised business, and they are looking for a Customer Service Professional to support and help on all franchise owners purchasing, distribution and supply chain issues.
Key Responsibilities
Log all incoming enquiries through the Support Desk into the relevant system(s) accurately and in a timely manner, working towards company SLAs.