Our client is an Independent arm of a global franchised business, and they are looking for a Customer Service Professional to support and help on all franchise owners purchasing, distribution and supply chain issues. This role is a 3 month contract.
Key Responsibilities
- Log all incoming enquiries through the Support Desk into the relevant system(s) accurately and in a timely manner, working towards company SLAs
- Co-ordinate and report on the relevant investigative feedback and responses for enquiries, via all available communication channels ensure efficient stakeholder management
- Monitor product escalations from within the Support Desk system and access the system(s) each business day to ensure that any open tasks are acknowledged/updated/resolved
- Use systems available to generate reports to aid performance management of suppliers and distributors and ensure SLAs are maintained in regard to resolution times
- Ad hoc / reactive tasks as required and completed within agreed timescales
- Always maintaining an excellent and professional customer service
Experience Required
- Experience of working in a Customer Service role
- Able to commute to High Wycombe
- Excellent written & verbal skills
- Help desk customer service skills